Regional Claims Manager

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

About HUB International

HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

Why Choose HUB?

Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

•    are seeking a progressive work environment at a rapidly growing organization

•    have a desire to help others protect their future

•    have an entrepreneurial spirit and are challenged by the opportunity to grow the business

•    are focused on learning and development to enhance your industry knowledge and expertise

•    are a self-starter willing to invest time and energy to learn the technical aspects of our business

•    believe in integrity and building success by developing relationships with others

Job Requirements

- Serve as the client’s primary advocate with carriers, adjusters, TPAs, and defense counsel throughout the life cycle of claims

- Analyze commercial insurance policies, including workers’ compensation, general liability, auto, property, and professional liability, to   identify   and assert all available coverage arguments on behalf of clients facing carrier denials or coverage limitations

- Review contracts, indemnity agreements, and   additional   insured endorsements to   identify   coverage obligations and   leverage   contractual protections in support of client recovery

- Lead advocacy efforts on first party property claims from   initial   report through settlement, challenge carrier   positions   and work to maximize recovery for clients

- Advocate on complex liability claims, pushing back on carrier coverage defenses and working to secure the broadest possible coverage outcome for clients

- Organize and   participate   in claim review meetings and new business presentations with clients

- Participate in internal sales meetings

- Maintain comprehensive claim files and diary systems to ensure consistent follow-through on advocacy strategies, coverage positions, and client commitments

- Maintain   high level   of interaction with HUB account service teams

- Draft and issue formal coverage advocacy letters, rebuttal correspondence, and reservation of rights responses challenging carrier coverage positions and asserting client rights under the policy

- Document and communicate claims advocacy wins, coverage recoveries, and outcomes achieved for clients to support retention and new business efforts

- Contribute to quarterly newsletters and client-facing content highlighting claim trends, advocacy strategies, and coverage wins to educate clients and   demonstrate   HUB’s claims value

- Demonstrate effective claim management skills and mentor other colleagues on complex claim nuances.

Supervisory Responsibilities:

- Directly supervise   one   claims   advocate   employee ,   providing   day-to-day guidance on claim strategy, coverage advocacy, and client interactions

- Conduct regular one-on-ones and annual performance reviews, setting clear goals and providing actionable feedback aligned with HUB’s claims standards and client service expectations

- Identify   professional development opportunities for direct reports, including technical training, designation coursework, and exposure to complex coverage matters

- Mentor   claims   advocate   employee   through claims escalation process.

- Foster a collaborative, client-first team culture that emphasizes accountability, continuous learning, and effective carrier advocacy

Required Experience:

- 10 years of commercial insurance claims experience, with a strong emphasis on client-side advocacy and carrier dispute resolution

- Demonstrated ability to challenge carrier coverage denials, reservation of rights letters, and adverse coverage positions across property, CGL, and specialty lines

- Track record   of achieving favorable coverage outcomes on complex claims through persistent advocacy, policy analysis, and strategic engagement with carriers and TPAs

- Proven ability to work independently and collaboratively with a team

- Strong analytical skills with the ability to   identify   coverage arguments, policy ambiguities, and contractual protections that support client recovery

- Excellent oral & written communication skills, with the ability to clearly articulate coverage positions, challenge carrier arguments, and guide clients through complex claims

- Proficiency   with all MS Office Applications and claims management systems

- P&C License   required ; can be secured post-hire

- Occasional travel

Preferred Qualifications:

- Professional designations such as CIC, CRM, CPCU, or AIC

What we offer you

We invest in your growth. HUB offers structured training, licensing support , and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

- Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [email protected]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.