EDS & LV Power Supply Hardware Quality Lead

The Quality Supervisor – Electronics Platforms Warranty & Customer Quality is responsible for leading the identification, containment, root-cause resolution, and prevention of warranty and customer quality issues affecting electronic platforms.

This role will provide focused leadership on 0, 1, and 3-Months-in-Service (MIS) warranty performance , Field Service Actions, customer satisfaction concerns, and warranty spending reduction.

The supervisor will work cross-functionally with Engineering, Manufacturing, Service, Supplier Quality, Purchasing, Finance, and other stakeholders to drive rapid problem resolution and prevent recurrence.

A key focus of the position is converting warranty and customer data into clear priorities, accountable actions, and measurable improvements in quality, customer satisfaction, and warranty cost .

Key Measures of Success

Performance should be evaluated through measures such as:

- 0/1/3 MIS warranty performance
- Warranty spending efficiency: CPR & Supplier Recovery Targets
- Closure and recurrence of major warranty issues
- Field Service Action execution and effectiveness
- Speed from issue detection to containment: Time to Detect and Time to Resolve issues
- Effectiveness of preventive actions and lessons learned

Required

- Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical discipline.
- Experience in automotive electronics, electrical systems, product engineering, manufacturing, service, or quality.
- Demonstrated experience solving complex product or field-quality problems.
- Experience with warranty data, field-performance analysis, or customer quality concerns.
- Strong analytical and structured problem-solving skills.
- Demonstrated ability to lead cross-functional teams and drive actions without relying solely on direct authority.
- Strong written, verbal, and executive-level communication skills.
- Ability to convert large amounts of technical and warranty information into clear priorities and actionable plans.

Preferred

- Experience with automotive electronic modules, electrical architectures, connectivity, infotainment, controls, power electronics, or related vehicle electronic systems.
- Experience with warranty cost analysis and cost-reduction initiatives.
- Experience supporting Field Service Actions or similar field-quality campaigns.
- Working knowledge of 8D, FMEA, Design Verification, Statistical Process Control, Pareto analysis, and root-cause analysis .
- Experience working across Product Development, Manufacturing, Suppliers, Service, and Finance.

Leadership Expectations

The successful candidate will be expected to:

- Own the problem through closure , not simply track actions.
- Maintain a strong customer-first mindset .
- Use data to establish priorities and challenge assumptions.
- Create urgency around emerging field and warranty concerns.
- Hold cross-functional teams accountable for commitments.
- Balance quality, customer satisfaction, technical risk, and warranty cost .
- Identify systemic opportunities rather than treating each warranty issue independently.
- Communicate complex technical issues simply and effectively to senior leadership.