Service Manager - Financial Lines & Fast Track Property Damage

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# Primary Details
Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

- Parramatta, NSW
- 9-month fixed-term contract position, full-time hours
- Join the team early January 2027

The Opportunity

We’re looking for an experienced people leader to join our Claims team as Service Manager within Financial Lines & Fast Track Property Damage. You’ll lead an established team across a diverse portfolio, building capability and supporting consistent, high-quality claims outcomes.

Working in a highly connected environment, you’ll play an important role in bringing teams together, navigating competing priorities and contributing to the broader success of the portfolio.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

- Lead, coach and develop an established team of claims professionals, setting clear expectations and driving accountability for performance and outcomes.
- Oversee workflow, claim allocations and the management of claims across Financial Lines, Fast Track Property Damage and Cyber.
- Provide technical and strategic guidance on complex and high-value matters, acting as an escalation point when required.
- Monitor claims quality, compliance and performance, identifying opportunities to strengthen processes, efficiency and service delivery.
- Build strong stakeholder relationships and collaborate across Claims, Underwriting and other business areas to support portfolio and business objectives.
- Contribute to continuous improvement and broader initiatives, bringing new ideas and challenging existing ways of working where appropriate.

About You

- Demonstrated people leadership experience with strong coaching and performance management capability.
- Claims experience within Financial Lines and/or Liability would be advantageous, with experience in other complex or specialty claims environments also highly regarded.
- A resilient, organised and adaptable leadership style, with the confidence to set expectations, provide constructive feedback and navigate challenging conversations.
- Strong stakeholder management and influencing skills, with the ability to collaborate effectively across teams and different areas of the business.
- Sound understanding of claims management, relevant regulatory requirements and insurance industry standards.
- Tertiary qualifications in insurance, law or finance would be advantageous.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here .

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here .

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] .

Skills:
Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Regulatory Compliance, Risk Management, Team Development

Application Close Date: 19/11/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.