About this role
As a Senior Staff Solutions Designer on the Lighthouse Solutions team, you will partner directly with executives at Intuit’s most strategic enterprise customers, the early adopters who join beta programs, co-create solutions, and shape the next generation of Intuit products through the Lighthouse Program. You will design and architect end-to-end enterprise workflows across the Intuit Enterprise Suite, translating complex customer needs into scalable, customer-first solutions that help Intuit’s C-suite deliver on key commitments and drive adoption of the full Intuit ecosystem. Beyond individual engagements, you will codify what Lighthouse learns into repeatable processes, reusable design patterns, and technical guidance that raise the bar for how Intuit engages with top-tier enterprise accounts.
Responsibilities
Collaborate with C-Level Executives and Enterprise Customers:
- Partner directly with Intuit’s C-suite and strategic enterprise accounts to deeply understand customer workflows, processes, and pain points.
- Participate in onsite engagements with high-value customers to conduct discovery, map end-to-end workflows, and co-create solutions that address technical deficits and unlock new capabilities.
Deliver Enterprise-Grade Solution Designs:
- Lead the creation of design concepts, including low- and high-fidelity prototypes, wireframes, customer journey maps, and user flows.
- Work on live design iterations during customer engagements to demonstrate how Intuit products (IES, QBO Advanced, Workforce Solutions, etc.) can transform enterprise workflows and drive efficiency.
- Develop user-centered designs that ensure adoption of the full Intuit product ecosystem and support long-term enterprise growth.
Foster Cross-Functional Collaboration:
- Work with Solutions Engineers, Product Managers, and Customer Success teams to design scalable, technically feasible solutions that align with enterprise needs.
- Incorporate feedback across all stages of engagement—from customers and Intuit’s internal stakeholders—to refine designs.
Act as the Design Voice in Strategic Roadmaps:
- Translate customer findings and feedback gathered during problem discovery into actionable input for Intuit’s product teams.
- Advocate for customer-first design principles to influence the direction of Intuit’s AI/BI, workflow automation, and integration capabilities.
Enable Scalability and Reuse:
- Codify insights from individual engagements into reusable playbooks and design artifacts that streamline future enterprise engagements.
- Build frameworks for vertical-specific solutions (e.g., accounting, construction, retail) that accelerate design and decision-making for similar customers.
- Build and deliver compelling product demos and narrative walkthroughs for C-suite stakeholders, translating complex enterprise workflows into clear, persuasive stories.
Qualifications
- 5+ years of experience in Solutions design, product design, or interaction design, including a proven ability to execute end-to-end design processes in dynamic environments.
- Demonstrated success in enterprise design or B2B systems, working on complex workflows to address multi-stakeholder requirements.
- Strong experience creating artifacts like wireframes, prototypes, customer journeys, and interaction diagrams for enterprise-grade SaaS platforms.
Customer-Centric Expertise:
- Proven experience in customer-facing roles, particularly with enterprise accounts or external stakeholders.
- Skilled at conducting user research and problem discovery to gather actionable insights, working with high-value customers to improve workflows and processes.
- Ability to engage directly with C-suite executives and present designs, concepts, and ideas with confidence and clarity.
Collaboration and Problem-Solving:
- Proven ability to work in cross-functional teams, balancing customer needs, technical feasibility, and business goals.
- Experience working alongside engineers, PMs, and leadership to align roadmaps with customer-driven solutions.
- Thrives in rapidly evolving, high-stakes environments where ambiguity is common and problem-solving is essential.
Technical Skills:
- Expert proficiency in tools like Figma, Sketch, or Adobe XD for wireframing and prototyping.
- Knowledge of design systems and technical feasibility considerations, including APIs and scalable design patterns.
- Familiarity with frameworks like Miro, Lucidchart, or other visualization tools is a plus.
Communication and Influence:
- Exceptional verbal and visual communication skills, with the ability to create compelling narratives for stakeholders ranging from executives to engineers.
- Strong ability to build alignment and influence decisions by modeling customer-first principles.
- Proven experience building and delivering executive-facing product demos, with strong narrative and presentation instincts.
- Comfortable improvising live design/demo changes in front of senior stakeholders under time pressure.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
San Diego $189,500 - $256,000
Mountain View, CA $203,000- $274,500