Assistant Resort Manager

Located on the shores of Lake Beedelup and surrounded by the majestic karri forests of Western Australia's South West, RAC Karri Valley Resort is a unique nature-based destination just 25 minutes from Pemberton and 3.5 hours from Perth. Offering lakeside accommodation, chalets, glamping tents, a café and restaurant, the resort welcomes thousands of guests each year.

We are seeking an Assistant Resort Manager to join our team on a full-time basis and support the operational success of the resort while delivering exceptional guest experiences.

Ideal for an experienced hospitality leader looking to further their career in a unique regional setting, this is a live-in role, with on-site accommodation provided as part of the employment package. Due to participation in the after-hours phone roster and emergency call-outs, the successful candidate will be required to reside on-site.

Join our close-knit team and help create memorable experiences for RAC members and guests in one of Western Australia's most beautiful destinations.

What will you be doing?

Supporting the Resort Manager, you will help oversee the day-to-day operations, financial performance and team leadership of RAC Karri Valley Resort, ensuring the delivery of exceptional accommodation, food and beverage services, and guest experiences.

Your day-to-day impact

- Assist the Resort Manager in driving operational performance across all areas of the resort.
- Provide leadership and support to department managers to achieve strong business outcomes.
- Deliver exceptional customer service and memorable guest experiences.
- Manage guest feedback and resolve escalated issues.
- Recruit, develop and mentor team members while fostering a positive workplace culture.
- Manage labour, staffing and resource allocation in line with operational needs.
- Support budgeting, forecasting, procurement, cost control and revenue optimisation.
- Monitor financial performance and identify opportunities to improve profitability.
- Champion a strong safety and compliance culture.
- Build relationships with local councils, tourism bodies, emergency services and community stakeholders.
- Represent RAC Parks & Resorts within the local community and industry networks.
- Assist in managing resort assets, facilities and operational systems.

What you'll bring to the team

- Management experience within the hospitality, tourism or accommodation industry.
- Proven ability to lead teams and drive operational excellence.
- Strong financial management skills, including budgeting, labour management and reporting.
- Experience implementing process improvements and operational efficiencies.
- Excellent leadership, communication, stakeholder management and problem-solving skills.
- A passion for delivering outstanding guest experiences.
- Sound knowledge of WHS, employment legislation and compliance requirements.
- Strong computer skills across Microsoft Office and hospitality management systems.
- Current Driver's Licence, National Police Clearance and Senior First Aid Certificate.
- Approved Manager Licence (or willingness to obtain).
- Availability to work across a 7-day roster, including weekends, public holidays and reasonable overtime.
- Willingness and ability to live on-site and participate in after-hours phone duties and emergency call-outs.

Why you'll love working with us

- Competitive salary package + Incentive Bonus Scheme.
- On-site accommodation provided as part of the employment package.
- Work in one of Western Australia's most picturesque tourism destinations.
- Career development opportunities within RAC Parks & Resorts.
- Access to RAC employee benefits and discounts.
- Supportive and values-driven team culture.
- Opportunity to make a meaningful impact on guest and business outcomes.

How to Apply:

If you are interested in joining our team, please submit your resume by clicking 'Apply' today!

About RAC

As an Equal Opportunity Employer, RAC values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. If you need assistance or adjustments to fully participate in the process, please contact our Talent Acquisition Team.

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