Retail Assistant / Clinic Manager Cleveland and Victoria Point, QLD

Retail Assistant / Clinic Manager

Location : Cleveland and Victoria Point, QLD

Employment Term: Part Time 16 hours per week

About the role:

As the first point of contact for audiology customers, you’ll handle enquiries in person and over the phone, guide customers through pre-screening tests, troubleshoot hearing aid issues, and support the Audiology Business Owner with the day-to-day running of the clinic. You’ll also lead training for retail team members to ensure they understand audiology services and can provide consistent, high-quality support.

This is an exciting opportunity for a motivated Retail Assistant ready to step into a Clinic Manager pathway . With a structured training program, you’ll be supported to quickly develop into a senior role.

Based across the Cleveland and Victoria Point stores, you’ll support day-to-day clinic operations, deliver exceptional customer service, coordinate appointments, and help maintain high standards across hearing screenings and bookings.

This Part-Time opportunity offers 16 hours per week across four days (Monday to Thursday) , with flexible shift times of 9:00am - 1:00pm or 10:00am – 2:00pm. You'll have a consistent four-day working week and the opportunity to grow your hours as the business continues to expand.

There is no weekend work involved!

Key Duties:

- Provide exceptional customer service and build lasting positive relationships

- Perform hearing screening and hearing aid maintenance (full training provided)

- Schedule appointments through the Simply Hearing system

- Manage administrative duties

- Liaise with store partners and ensure smooth flow of daily clinic operations

- Lead training with the retail team as an audiology champion of the store

To be successful in this role, you will possess the following:

- Passionate about making a meaningful impact on the lives of others

- Previous experience in a fast-paced retail/customer service environment

- Previous experience in Audiology or allied health is desirable but not required

- Strong interpersonal and communication skills, with empathy towards others

- Strong computer literacy and highly adept in Bluetooth and troubleshooting technology

- Committed towards continuous learning and development. Full Audiology training provided!

Benefits & Perks

- No weekend work!

- Free staff parking

- Two Free pairs of glasses per year!

- Birthday and Volunteer Leave

- 30% Family & Friends discount for glasses

- Health & wellbeing support through our Employee Assistant program

- Access to Specsavers Perks with 500+ popular retailers

- Work-life balance and permanent employment opportunity

About Specsavers Audiology
Specsavers Audiology is transforming the hearing care industry by making hearing aids more affordable and introducing transparent pricing, removing barriers that have traditionally prevented many people from accessing the help they need. As part of the team, you’ll be supporting community members improve their hearing health in a welcoming, retail-based environment.

Why Specsavers?

We’re proud to be the #1 Best Place to Work in Australia, as recognised by Great Place to Work® 2026! We're passionate about creating an environment where our people can thrive. It's an accolade earned through the voices of our team members and reflects the supportive, inclusive, and purpose-led culture we've built together.

Apply now!
If you’re excited about the opportunity to join our team and expand your career in the audiology sector, we encourage you to apply now via the link below!

If you have any questions about the role, please email  [email protected] . Due to the high volume of applicants, only successful applicants will be contacted. We thank you for your time and interest.