Associate Inbound Logistics

Role Description:

This role oversees inbound logistics, ensuring efficient planning and execution of importation and customs clearance activities through third-party logistics provider (LSP). It requires strong collaboration with internal stakeholders such as Demand Planning, Intercompany, Commercial, Regulatory Affairs, and Quality Assurance as well as external partners. A key focus is on driving continuous process improvement and optimizing operations

Importing Process Deployment & Management

- Be accountable for the efficient pre-custom clearance activities including but not limited to

- Strongly align with demand planning on instant order release

- Closely monitor and follow-up all shipment deployed from site

- Oversee all shipping documents required for customs clearance and sufficient declaration in compliance with local authority and internal policy

- Successful transport from port to country’s warehouse

- Also perform ad-hoc deployment by air within optimal timeline while addressing the improvement recommendations for stakeholders

- Work closely with the Global Trade Compliance team to ensure accurate HS code declarations and alignment with global classification standards

- Also evaluate and submit the import permission for required products according to local requirements

- Register and ensure the efficient completion of all relevant testings for relevant products with DAH and stakeholders to facilitate the importing activities per regulation

- Closely work with QA team ensuring label readiness for relabeling activities

- Perform all activities in systems related to the end-to-end importation activities including POs and PRs

- Align, manage and report the performance metrics of inbound activities including that of freight forwarders on a monthly basis, such as storage cost, customs’ charges, damaged items, service cost, etc.

- Drive the planning, execution and continuously improved process of relabling activities once arrival at warehouse in terms of optimally operational cost and efficiency

- Manage the management and optimal operations of liquid nitrogen tanks (under GMS ownership), soft boxes & other commodities back to manufacturing site with comprehensive process, implementation and report.

Inventory Management

- Serve as local expert in the CTS (Cost-to-serve) planning and management as well as ensure the data visibility on monthly basis to drive the improvement/enhancement of CTS allocation in daily operations with senior business leaders

- Weekly conduct the inventory reconciliation between SAP with LSP WMS system and identify the rootcause and implement improvement plan

Customs Broker Management

- Drive broker performance: define/track KPIs (clearance lead time, data accuracy, cost, incidents), run monthly business performance review, and implement CAPA for deviations.

- Manage broker contracts/SOPs: scope, service levels, pricing, and process updates; support renewals and onboarding/qualification of new brokers.

- Optimize processes and costs: standard work, document readiness, pre-clearance, duty drawback/exemptions (where applicable), and continuous improvement.

- Maintain master data and reporting: broker instructions, shipping profiles, port/airport rules, and compliance documentation

Consultancy & Optimization

- Coordinate strongly with Cluster Supply Chain and Logistics in standardizing the practices in the continuously optimal manner as well as drive the alignment and appreciation across stakeholders towards the Standard Operation Procedures (SOPs) via effective presentation and communication tactics.

- Conduct and manage legal documentations of all kinds related to the distributional relationship between Zoetis Vietnam and LSPs as well as drive the negotiations to optimize the cost advantages for local operations from importation, customs clearance, warehousing to distribution services.

- Lead initiatives to enhance importation, customs clearance, warehouse and distribution processes for greater efficiency and effectiveness

- Lead the logistical initiatives to enhance the customer experience across the species in terms of logistical efficiency at local market

- Undertake additional assignments or projects as delegated by the supervisor to support broader supply chain and compliance objectives

Key Indicators

- Import/export processes, Incoterms, HS codes, customs valuation, and local regulatory requirements

- Efficiency optimization & enhancement

- Data visibility of shipment management

- Stakeholders relationship management

- LSP performance metrics against customer satisfaction

- Cost-2-Serve governance and optimization

- Inventory optimization

- Project deliveries

EDUCATION AND EXPERIENCE

- Bachelor's degree in Business Administration, International Business, Supply chain or Logistics or related field, master’s degree is a plus

- 3-5+ years’ experience of working in logistics within B2B & B2C environment. Multinational Corporation exposure is a plus, preferably in inbound logistical management including warehouse and distribution operations effectively.

- Experience in the Pharmaceutical or Animal Health industry is preferred, and a solid understanding of Good Distribution Practices (GDP) is a plus.

TECHNICAL SKILLS REQUIREMENTS:

- Ability to communicate concisely and concretely on proposal as well as recommendations related to subjects within scope. English communication skill is a plus

- Sufficient competency to propose solutions to solve in-scope problems or issues effectively

- Ability to manage and drive stakeholders from both internal and external aspects towards strong alignment either in planning or in execution

- Highly appreciate the experience with ERP system such as SAP in operations, particularly in the Sales & Distribution and Material Management modules

- Sufficient computer skills (Excel, Power Point, Word) to manage daily operations from planning, and presenting to execution and reporting

- Ability to organize, prioritize tasks wisely to manage time allocation efficiently

- Ability to lead and drive projects within scope from strategic planning, alignment and flawless execution

- Own an entrepreneurship mindset to drive results via resilience and competencies
- Explicit the strong learning agility and adaptability to change management

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

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