About this role
Organizational context:
The IAM Servicing team is part of the Amex enterprise Identity & Access Management service portfolio within the broader IT Security organization. The team is engaged in providing best-in-class Identity & access lifecycle management services to the entire Amex organization.
Role Expectations:
As member of the IAM Servicing team, you will be responsible for:
- Performing Access Reviews Operations and ensuring efficacy of various Access Reviews Controls
- Provisioning of appropriate identity & access as per user request, defined user roles and organizational access policies.
- Analyzing and resolution of user access issues
- Interacting with business units on access control governance processes
- Owning the entire lifecycle of accounts within multiple applications and works with business units to define user roles enterprise-wide.
- Participating with the Information Security team in mitigating access governance risk.
Education Qualifications:
- Bachelor’s degree in Computer Science, Computer Engineering, Information Technology and/or comparable experience.
Work Experience:
- 3-5 years experience in Identity & Access Management involving Access Review operations, user access provisioning, administration & Termination/ Emergency termination request handling in a large-scale and complex organization, preferably in BFSI, Retail and Healthcare sectors.
- Deep understanding and command on relational database and building SQL queries for various complex data reporting needs. DBA level proficiency (Preferred).
- Experience with various ID administration processes for identity namespaces (Active Directory & Mainframe-RACF), Operating Systems (Windows, or Unix/Linux) and Databases (Oracle, SQL etc)
- Deep understanding of person & non-person identities & their management in Windows, Unix & Mainframe platforms.
- Experience in Shell scripting (Powershell/Korn/Bash) (Preferred)
- Hands-on experience on at least one Robotic Process Automation (RPA) solution (Blue Prism, UI Path etc)
- Experience in AI tools like ChatGPT, Co-Pilot, Claude, etc., for implementing process improvements (Preferred).
- Deep understanding of Identity Lifecycle Management and role-based access management and hands-on experience in administrating user access via LCM solutions like SailPoint IIQ.
- Hands-on experience in service request & incident management using ITSM tools like ServiceNow
- High level understanding of IAM audit, access reviews, Segregation of Duties (SoD) and privileged access administration
- Knowledge of IAM policies and specific standards on all key technology platforms
- Experience with gathering functional requirements, deployment of information security tools, and data analysis
- Flexible to work on shift and weekend on-call support
- Strong problem solving skills and the ability to identify and recommend alternatives
- Ability to work with complex details
- Excellent communication skills and ability to positively interact with global teams
- Excellent work item follow-up skills with attention to quality & details
- Shows personal determination and resilience; is optimistic in changing circumstances
- Continually seeks and learns from feedback
- Is clear when explaining ideas and concepts to others - communication is structured, compelling, and impactful, and creates a credible impression
- Involves the right people to ensure the best decisions are made in a timely manner
- Challenges the status quo and questions current approaches where appropriate
- Takes the initiative to create clarity when changing circumstances cause ambiguity