About this role
Job Req ID: 30470
Essential Duties and Responsibilities:
- New Platform Enablement & NPI: Own the technical readiness of new platforms from early NPI (New Product Introduction) to mass production and sustaining. Be the main technical contact for R&D, System PMs, and production teams during pilot runs and bring-up, validating product engineering and improving quality at each milestone.
- Customer & Sales Enablement: Support Sales and Business Development on long-term enterprise deployments; present solutions and answer customer technical requirements.
- Debugging & Issue Tracking: Lead root-cause and failure analysis of system-level issues across hardware, BIOS/BMC, and firmware ECO releases, and track them to closure.
- Customer PoC & Validation: Build and maintain Proof-of-Concept (PoC) environments to validate stability, scalability, and performance under customer workloads (e.g., AI training and inference, HPC simulation, rendering and visualization).
- Solution Collateral: Write technical white papers, application notes, and solution briefs with Product Marketing and key partners.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Information Technology, or a related field.
- 5+ years of experience with proven ability to lead complex system debugging, cross-functional coordination, and customer-facing technical discussions.
- Hands-on proficiency in Linux environments (Ubuntu or RHEL), shell scripting (Bash or Python), and BIOS/BMC configuration.
- Good verbal and written English communication skills; comfortable presenting technical topics and participating in regular international conference calls.
- Strong problem-solving and cross-team coordination skills in a fast-paced environment.
Preferred Qualifications:
- Hands-on experience with GPU server architectures, high-speed interconnects (PCIe, InfiniBand, or RoCE), or GPU diagnostic tools.
- Familiarity with AI workloads and deployment frameworks (e.g., LLM inference engines like vLLM/Triton, MLPerf benchmarks, or CUDA runtime environments).
- Familiarity with containerization and virtualization platforms (Docker, KVM).
- Prior experience in server ODM/OEM, datacenter operations, or presales technical consulting.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.