About this role
Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.
Minimum Grade 12 qualification 6-12 months in Debt Collection, ideally
within a Call Centre environment. Familiarity with the life cycle of an
account, the collection process, and the systems that support these processes. Proficiency in MS Office. Excellent
telephone etiquette, strong customer service orientation, meticulous attention
to detail, and a collaborative team player .