Junior IT Field Service Support

Job Purpose

We are looking for a motivated Junior IT Field Service Support to join our growing Team in Krakow Engineering Center. In your role, you will be responsible for providing support regarding hardware and software requests to users in Krakow site. Maintain the SLAs for IDS Incidents and Requests, by delivering high level of quality to TechnipFMC users and VIP’s following the IDS global processes. Manage local stockroom ensuring all IDS end user assets are recurrently updated in the IDS asset tool (ServiceNow). Also raising tickets in order to replace the stock devices, avoiding business impact due to the lack of IDS equipment.

This role is based in Kraków and requires office presence.

Please make sure to submit your CV in English.

Job Description

- Installing, configuring, troubleshooting and maintaining PCs, peripherals (local and network printers, scanners), and other end user equipment.

- Ticket monitoring and handling, ensuring the delivery of requests and incident support within the agreed SLA

- Acting as an IDS POC for end users, consulting and instructing users on hardware and software questions/issues

- Acting as smart hands for Server, Storage, Backup Network equipment and IT end points

- Collaborating with other IDS Data Center and Network Infrastructure teams

- Managing and reporting local IT inventory

- Deliver a professional, customer focused and high performing service in line with agreed service levels and Best Practices

- Aiding with office moves (moving and set-up of IT equipment)

- Performing all other necessary tasks related to IT support of the local and regionally supported locations

Requirements

Must have:

- Bachelor’s Degree in Information Technology related field or 2+ years of relevant work experience.

- Experience with computer imaging technologies

- Experience in Microsoft tools, especially Windows 10 and O365

- Experience working in an operational environment and interaction with other IT areas

- Experience working with an IT ticketing solution (Service Manager, SNOW preferred)

- Excellent customer service skills

- Very good command of English (min. B2)

Nice to have:

- Experience of ITIL methodology or structured IT best practice framework, handling Incident, change and problem managements

We offer:

- An informal and stimulating work environment with a high professional standard

- Demanding and enjoyable work in an international team

- Challenges and good possibilities for personal development

- Competitive salary and a package of benefit

Please note that this is a role requiring presence in the Krakow office 5 days per week.