Analyst - Group Retiree

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

The Grade 2 Senior Executive, Group Retiree Administration, is responsible for independently managing retiree benefit administration activities, including participant record maintenance, demographic updates, enrollments, elections, coverage changes, claim registration, and case management. The role ensures accuracy, compliance, and timely completion of work while meeting client and operational service levels. The position also supports discrepancy resolution, work queue management, Open Enrollment readiness, and continuous improvement initiatives while collaborating with onshore and offshore stakeholders to deliver a high-quality retiree experience.
JOB DESCRIPTION

Senior Specialist – Group Retiree Administration

Grade   2  |   Benefit Operations

Function

Group Retiree Administration

Role purpose

Independently deliver accurate, timely and compliant administration for Group Retiree clients and participants.

Role Summary

The Grade 2 Senior Executive supports the end-to-end administration of Group Retiree benefits. The role independently manages assigned work, applies documented procedures and client requirements,   maintains   accurate   participant records, resolves routine exceptions, and escalates risks or complex cases promptly. The role works closely with onshore administration, client account, configuration, billing,   carrier   and technology teams to support a reliable retiree experience.

Key Duties and Responsibilities

Participant,   eligibility   and enrollment administration

- Create and   maintain   retiree and dependent records in approved administration systems based on authorized client or participant information.

- Process   retiree demographic updates, including additions, address changes, dependent   changes   and other approved record corrections.

- Process enrollment and election activity, administrative life events, newly retired transactions, coverage   changes   and terminations in line with documented rules and effective dates.

- Validate participant, plan, coverage,   eligibility   and effective-date information before completing transactions or   submitting   work for approval.

- Maintain clear case notes and   an accurate   audit trail for every transaction.

Case,   claim   and work-queue management

- Own assigned administration cases, service   requests   and   claim-registration   activities from receipt through closure within agreed service levels.

- Monitor assigned queues and aged inventory, including daily review of 1F and other designated cases, and take action to prevent backlog accumulation.

- Investigate routine discrepancies,   identify   missing or inconsistent information, complete permitted corrections and route complex matters to the   appropriate owner .

- Provide   timely   status updates, document   blockers   and follow through until resolution.

- Support operational recovery plans and priority work during peak periods, system   cutovers   and open enrollment.

Discrepancy reporting,   quality   and controls

- Prepare,   review   and complete weekly discrepancy reports within committed timelines.

- Perform checks for completeness, accuracy, duplicate activity, effective dates and alignment with client requirements and SOPs.

- Complete peer review or maker-checker controls where   required   and respond promptly to quality feedback.

- Protect confidential participant and client information and follow applicable privacy, security,   access   and   records-management   requirements.

- Escalate data issues, system defects, recurring errors, SLA   risks   and control gaps with supporting evidence.

Operational Coordination and Continuous Improvement

- Coordinate with US and India Group Retiree teams, Client Account Consultants, benefit counselors, configuration, billing, carrier- file   and technology partners to resolve dependencies.

- Attend huddles, calibration sessions,   product   or process meetings, and provide concise updates on volumes, ageing,   risks   and next actions.

- Follow approved SOPs, knowledge articles, client   documentation   and version-control practices; help keep procedures current when processes change.

- Identify   repeat issues and practical opportunities to improve accuracy, turnaround time,   controls   and participant service.

- Participate in small improvement initiatives, testing,   knowledge-transfer   and cross-training activities.

- Support new client, renewal and open-enrollment readiness activities assigned to administration, including validation of participant impacts and completion of required administrative updates.

- Provide   day-to-day guidance to newer colleagues on documented processes without assuming formal people-management accountability.

Systems and Tools

- Work confidently in Javelina, My Benefits / HEF, ServiceNow and other approved   case , workflow,   reporting   or client repositories used by Group Retiree Administration.

- Use Microsoft Excel for reconciliations, trackers, discrepancy   analysis   and operational reporting; use Word, PowerPoint, Outlook and Teams for documentation and collaboration.

- Follow access controls and use only approved locations for storing participant, client and operational information.

Knowledge,   Skills   and Behaviors

- Working knowledge of US health and retiree benefits administration, including eligibility, enrollment, demographic   maintenance   and participant servicing.

- Ability to interpret client requirements, SOPs, plan   rules   and effective-date logic and apply them consistently.

- Strong attention to detail, analytical   thinking   and problem-solving capability.

- Clear written and verbal communication, with the confidence to ask focused questions and escalate risks early.

- Ability to prioritize multiple work items, meet   deadlines   and   maintain   quality in a high-volume environment.

- Intermediate Microsoft Excel,   Word   and PowerPoint skills.

- Collaborative, accountable,   adaptable   and comfortable working across time zones and shifts.

Experience and Eligibility

- Minimum 3.5 years of overall relevant experience, preferably in US health, benefits administration, insurance   operations   or a comparable regulated service environment.

- Demonstrated experience independently processing operational transactions, resolving cases and meeting quality and service-level expectations.

- Internal applicants should meet the organization’s current mobility,   conduct   and performance eligibility requirements.

- Flexibility to work in shifts based on business and client requirements.

What Success Looks Like

- Assigned cases, claims and   discrepancy   work are completed accurately and within agreed service levels.

- Participant records and case documentation are complete,   consistent   and auditable.

- Backlogs, aged items, repeat   errors   and operational risks are   identified   early and actively managed.

- Stakeholders receive clear status updates, and dependencies are followed through to closure.

- Process knowledge is shared, SOPs   remain   current, and practical improvements are implemented.

Note:   This description reflects the Grade 2 scope for Group Retiree Administration.   Responsibilities may be adjusted to meet client, regulatory,   technology   and   operating -model requirements.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.