Customer Services Officer

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities:

- To maintain a high standard of communication and provide lateral services to other sections and maintain a good and friendly relationship with internal and external customers
- To maintain effective coordination with other departments, such as Housekeeping and Technical Department for smooth operations
- To carry out daily operations of serviced apartment to deliver premier services to guests
- To answer all queries, provide accurate local information, resolve problems and complaints arising from guests
- To perform daily administration, data entry works and reports

Requirements:

- 2-4 years working experience in Hotel, Serviced Apartments or Luxury Residential is preferable
- Candidate with less experience & fresh graduates are also welcome
- Proficiency in both written and spoken English, Cantonese and Putonghua
- Excellent communication and interpersonal skills
- Computer literate
- Pleasant personality, outgoing and presentable
- Excellent customer service attitude and communication skills
- Shift duty is required

Location:

On-site –Hong Kong, SAR, China

Job Tags:

Customer Complaint Resolution, Customer Inquiries, Customer Satisfaction, Customer Satisfaction Management, Customer Service, Escalation Management, Multitasking, Problem Analysis, Service Level Agreement (SLA), Service Request Management, Taking Ownership

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.