Telesales Representative (Inquiries)

Telesales Executive - Inbound, Guiseley (Leeds)Salary: £24,784.50 plus commission (OTE £35,000 per year)Job Type: Full-time, permanentSchedule: 37.5 hours per week, office basedThe roleAs our Inbound Telesales Executive, you’ll be the first voice our customers hear. You’ll handle warm, high-value enquiries from our marketing channels, understand what each customer needs and book them in with one of our field surveyors. There’s no cold calling. Every person you speak to has already shown an interest in Stiltz.About Stiltz HomeliftsStiltz Homelifts designs and installs compact homelifts that help people keep living safely and independently in the homes they love. Our customers often contact us at an important moment in their lives. Our sales team makes sure every conversation is helpful, honest and easy.What you’ll doTurn inbound enquiries into confirmed appointments for our field sales teamQualify each customer’s needs so they’re matched with the right field sales representativeBook surveyor appointments, checking diaries and coverage areas to offer the earliest suitable dateFollow up previous and dormant enquiries to uncover renewed interestManage a live pipeline of leads and keep everyone moving forwardOffer extended warranty and service packages to existing customersKeep accurate records in our customer relationship management (CRM) systemPass any service or technical queries to the right team quicklyWhat we offer£24,784.50 basic salary plus commission (OTE of £35,000 per annum)Uncapped commission25 days holiday + 8 statutory holidays + 1 additional Birthday day!Free on-site parkingEnhanced Health Cash SchemeHealth & Wellbeing BenefitsPension SchemeLife AssuranceCycle To Work SchemeA genuinely supportive working environmentWhat you’ll bringProven experience in telesales, inbound sales or appointment setting within a target-driven, business-to-consumer (B2C) roleConfidence on the phone and the ability to build rapport quicklyA consultative approach to qualifying leads and matching needs to the right solutionStrong organisation skills across diaries, pipelines and follow-upsAccuracy and care when recording customer informationIt would be great if you also haveExperience supporting or working alongside field sales teamsExperience using a CRM systemReady to apply?If you’re an experienced telesales professional or appointment setter who enjoys turning warm enquiries into results, apply today with your CV.Stiltz Homelifts is an equal opportunities employer. We welcome applications from everyone and will support any adjustments you need during the process.