About this role
Your core tasks will include:
- Manage a team of service engineers – assist in the planning of their workload & provide technical support.
- Interpret and produce reports for the UK Customer Service Manager & for FANUC Europe.
- Manage service requests from the UK, FANUC Europe & FANUC Japan.
- Manage resource & productivity - strive for Service Excellence.
- Assist with service requests from other divisions.
- Manage in all aspects of customer care.
- Technical Support - provide technical assistance, both by telephone & by visiting customer sites.
- Maintaining a comprehensive Skills Matrix, identifying gaps and planning Engineer training in-house, as well as within FANUC Europe & FANUC Japan.
- Liaising with Parts department on a daily basis, ensuring parts are dispatched/collected.
- Completing risk assessment documentation.
Your profile:
- Teamwork
- Analytical & problem-solving skills
- Decision making
- Effective verbal & listening communication skills
- Time management skills
- Honesty and trustworthiness
- Flexibility
- Demonstrate high-quality work ethic
- Be punctual and respectful
You will be required to:
- Travel extensively within the UK and occasionally abroad.
- Assisting in the recruitment & selection of new staff for the team.
- Complete staff appraisals – hold both informal & formal meetings.
At FANUC UK, we recognise the importance of our employees and strive to provide a comprehensive benefits package which includes:
- Profit Share Scheme
- Life Assurance
- Critical Illness Insurance
- Group Income Protection
- Medical, Dental and Travel Insurance
- Perkbox
- Company Car
- 25 days Annual Leave + your Birthday Day off
- ... and more! Candidates must possess a right-to-work document in the UK and should be located within a 45-minute travel time from the office, as this position requires on-site presence. The role is based in Coventry.
Your core tasks will include:
- Manage a team of service engineers – assist in the planning of their workload & provide technical support.
- Interpret and produce reports for the UK Customer Service Manager & for FANUC Europe.
- Manage service requests from the UK, FANUC Europe & FANUC Japan.
- Manage resource & productivity - strive for Service Excellence.
- Assist with service requests from other divisions.
- Manage in all aspects of customer care.
- Technical Support - provide technical assistance, both by telephone & by visiting customer sites.
- Maintaining a comprehensive Skills Matrix, identifying gaps and planning Engineer training in-house, as well as within FANUC Europe & FANUC Japan.
- Liaising with Parts department on a daily basis, ensuring parts are dispatched/collected.
- Completing risk assessment documentation.
Your profile:
- Teamwork
- Analytical & problem-solving skills
- Decision making
- Effective verbal & listening communication skills
- Time management skills
- Honesty and trustworthiness
- Flexibility
- Demonstrate high-quality work ethic
- Be punctual and respectful
You will be required to:
- Travel extensively within the UK and occasionally abroad.
- Assisting in the recruitment & selection of new staff for the team.
- Complete staff appraisals – hold both informal & formal meetings.
At FANUC UK, we recognise the importance of our employees and strive to provide a comprehensive benefits package which includes:
- Profit Share Scheme
- Life Assurance
- Critical Illness Insurance
- Group Income Protection
- Medical, Dental and Travel Insurance
- Perkbox
- Company Car
- 25 days Annual Leave + your Birthday Day off
- ... and more!
Candidates must possess a right-to-work document in the UK and should be located within a 45-minute travel time from the office, as this position requires on-site presence. The role is based in Coventry.