BOUCHERON - Sales Associate Selfridges (F/H/X)

Summary
Created by Frédéric Boucheron in 1858, Maison Boucheron has evolved through four generations of direct descendants. A visionary designer and the very first of the great contemporary jewelers to open a boutique on Place Vendôme, Boucheron still embodies absolute excellence in Jewelry, High Jewelry and Watchmaking today. The Boucheron style, free and daring, never ceases to invent the classics of tomorrow.

Job Description

We are looking for a Sales Associate to be part of our retail team in our Selfridges Boutique.

As a Sales Associate at Boucheron , you will play a pivotal role in driving sales, nurturing client relationships and ensuring store excellence.

You will represent the most stylish and cutting-edge French High Jewelry Maison with elegance, expertise, and a commitment to exceptional service.

Your primary responsibilities will include:

Sales Performance:

- Drive sales by offering personalized service to clients, understanding their needs, and suggesting suitable jewelry pieces.
- Use extensive product knowledge to showcase Boucheron's exquisite collections and convey the brand's heritage, craftsmanship, and unique value proposition.
- Meet and exceed sales targets through effective upselling, cross-selling, product demonstration techniques and team spirit.
- Maintain accurate records of sales transactions and ensure compliance with company policies and procedures.
- Represent Boucheron as an Ambassador, adhering strictly to the Maison’s selling ceremony.

Clienteling Initiatives:

- Build and maintain long-lasting relationships with clients through attentive service, follow-up communications, and tailored experiences.
- Proactively connect with existing clients to understand their preferences, upcoming events, and special occasions, anticipating their needs.
- Utilize CRM tools effectively to monitor client interactions, preferences, and buying patterns, enabling targeted outreach and relationship management.
- Identify and pursue business development opportunities for business growth to broaden the store’s clientele and enhance its market visibility.

Operations and Boutique Excellence:

- Ensure the smooth and efficient daily operation of the boutique while maintaining the highest standards of client experience, presentation, security, and compliance.
- Support operational and administrative activities, including stock management and CRM accuracy, in line with Maison policies and procedures.
- Contribute to a collaborative team environment by actively supporting boutique initiatives, events, knowledge sharing, and collective objectives.
- Act as a true ambassador of Boucheron by consistently embodying the Maison’s values, Retail Excellence standards, selling ceremony, and service expectations.

Profile :

- Proven experience in luxury retail sales, ideally within fine jewellery or high-end fashion.
- Demonstrated sales expertise, with a consistent track record of achieving and exceeding sales targets.
- Strong interpersonal skills, with the ability to build trust and lasting relationships with clients from diverse backgrounds.
- Excellent verbal and written communication skills, with a talent for storytelling and conveying brand heritage. Proficiency in additional languages is an advantage.
- Proficiency in CRM systems, supported by strong clienteling skills and a personalised approach to client engagement.
- A committed, results-driven and collaborative approach, with the flexibility to thrive in a fast-paced, dynamic environment.
- High standards of professionalism, integrity and discretion.
- An enthusiastic, positive and proactive attitude.
- Adaptability and a commitment to continuous learning and development.

Job Type
Regular

Start Date
2026-11-10

Schedule
Full time

Organization
Boucheron UK Ltd.