Client Service Associate

Make your mark by guiding top-tier clients through seamless onboarding, strengthening cross-functional delivery, and driving process improvements that scale.

As an Onboarding Support Associate in Global Client Service within Client Onboarding and Service, you provide end-to-end ownership of sensitive client onboarding and integration readiness through go-live and early-life monitoring. You partner closely with client-facing teams and internal delivery groups to scope implementations, surface risks early, and support pre go-live testing and setup accuracy. You use operational expertise and metrics to improve straight through processing outcomes and deliver a consistently inclusive, high-quality client experience.

Job Responsibilities:

- Serve as the bridge between clients and client-facing teams, and internal operations and delivery teams, to enhance the overall onboarding experience
- Partner with implementation and coverage teams to scope onboarding needs and proactively identify go-live risks and dependencies
- Attend client discussions to understand requirements and provide input into solution design and execution plans
- Guide top-tier and sensitive deals from pre-onboarding through post go-live monitoring as the single point of contact during the integration journey
- Coordinate across operations, technology, and related teams to confirm setup accuracy and client readiness ahead of go-live
- Validate pre go-live testing by monitoring end-to-end transactions and confirming smooth processing across systems
- Monitor early-life performance after go-live and drive issue triage to reduce routine breaks and improve straight through processing
- Review key performance indicators and service measures to identify recurring themes and remediation opportunities
- Analyze weekly and monthly metrics to track client health and highlight trends and risks
- Present progress updates and status reporting to stakeholders and provide regular management updates on day-to-day work

Required qualifications, skills, and capabilities:

- Bring 10+ years of experience in the banking industry supporting corporate clients, including treasury-related services
- Demonstrate knowledge of international payment rails (for example, SWIFT, CHIPS, Fedwire) and domestic payment methods (for example, ACH, GIRO, NEFT, CNAPS, BACS, SEPA) and liquidity structures (for example, sweeps, inter-company loans, notional pools)
- Apply working understanding of sanctions screening, fraud review, billing, regulatory reporting, nostro funding, foreign exchange, and e-commerce and third-party payment flows
- Use Microsoft Office tools (Word, Excel, PowerPoint) to produce clear tracking, analysis, and stakeholder materials
- Hold a bachelor’s degree in commerce or a related discipline
- Communicate effectively in English with clients and internal stakeholders across functions
- Exhibit strong presentation skills to support client and stakeholder meetings
- Apply an analytical mindset to interpret metrics, produce trends, and share meaningful outcomes with stakeholders
- Demonstrate negotiation and influencing skills to drive timely completion of deliverables across multiple teams
- Drive ownership and accountability as an individual contributor leading deal-related discussions and ad hoc initiatives

Preferred qualifications, skills, and capabilities:

- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools (for example, Xceptor, Alteryx, Python, Tableau) to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.