Broking Assistant

PIB Group  
The Role – Broking Assistant

Our Arlington team is looking for a Broking Assistant to support Account Executives and Handlers in acquiring new business and retaining existing clients.

You will assist with client relationships, claims handling, credit control and general administration, including updates to Acturis and PAMALA. Working closely with colleagues and customers, you will help deliver a professional service while ensuring quality assurance, due diligence and regulatory requirements are met.

What You’ll Be Doing:

- Support renewal retention by preparing documentation, completing due diligence and managing allocated renewals under £5,000 premium.
- Provide claims and credit control support, liaise with clients, insurers and loss adjusters, and maintain accurate records in Acturis and PAMALA.
- Provide administrative and office support, welcome visitors, follow quality assurance procedures and promote Arlington at relevant industry events.

What We’re Looking For:

- Hold a Cert CII qualification or have equivalent experience, with strong experience in a client-facing role.
- Demonstrate knowledge of commercial insurance, FCA requirements and market conditions, with confidence using Microsoft Office; knowledge of Acturis or other insurance systems is desirable.
- Communicate effectively with clients and insurers, priorities work and meet deadlines, with a positive, customer-focused and collaborative approach.

What You Will Get:

- An attractive salary and benefits package, including 26 days’ holiday, a pension, access to healthcare support and a range of other flexible benefits.
- A collaborative and supportive working environment where you can develop your industry knowledge and skills and progress your career.
- A five-day working week is based on our London office with a salary of £25,000.

- The opportunity to join the CII Level 3 Insurance Practitioner apprenticeship programme once employed with us.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.

We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.

We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please reach out to [email protected]

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