Program Facilitator

Meals on Wheels of Southwest OH & Northern KY (MOW) is a leading senior service provider in Greater Cincinnati. Our mission is to deliver essential services that promote the independence of seniors so they may remain in the comfort of their own homes. We are an official member of Meals on Wheels America, and our regional organization is one of the largest in the country. Every year, we reach nearly 10,000 seniors throughout 13 counties with our services.

The Program Facilitator position delivers engaging, accessible programming for older adults across the Digital Connect & Health and Wellness programs, based on schedules and community needs. Most direct service is group-based. The facilitator develops and adapts lesson plans in collaboration with the respective program coordinators and provides occasional back-up one-on-one technology assistance when needed. This position reports to the Program Manager.

Medical, dental and vision benefits available day one.  Ten paid holidays per year and paid time off accrual starts day one.

PRIMARY FUNCTION :   Facilitate engaging group activities and educational opportunities across Social Connection programs that enhance older adults' independence, well-being, and social connectedness.

TYPICAL WORK CONDITIONS :   Work is primarily performed in the community at-large.

ESSENTIAL JOB FUNCTIONS:

- Facilitate virtual and in-person group digital literacy classes covering smart devices, internet safety, and other practical technology skills.

- Facilitate virtual and in-person Health & Wellness programming, including educational workshops, hands-on activities, and social engagement opportunities.

- Deliver curricula and activities, adapting instructional approaches to meet participants' interests, abilities, and learning needs.

- Collaborate with Social Connection team to coordinate programming schedules, activity delivery, and determine facilitation assignments under the supervision of the Program Manager.

- Provide occasional one-on-one technology instruction and troubleshooting support in community or home settings, as needed.

Support program operations, including participant communication, activity preparation, attendance tracking, data collection, and documentation.

Qualifications

QUALIFICATIONS

- Experience facilitating group activities, educational workshops, or community-based programming.

- Strong technology skills, including familiarity with smartphones, tablets, computers, Microsoft Office, video conferencing platforms, and basic troubleshooting.

- Ability to develop engaging lesson plans, instructional materials, and interactive activities for diverse audiences.

- Excellent interpersonal, verbal communication, and presentation skills, with the ability to teach with patience, enthusiasm, and adaptability.

- Demonstrated ability to work collaboratively with a team while independently managing assigned responsibilities.

- Strong organizational skills, creativity, flexibility, and willingness to learn new subject areas.

- Experience working with older adults preferred.

- Associate degree in education, gerontology, recreation, community health, technology, or a related field preferred, or an equivalent combination of education and experience.

- Reliable transportation for travel to community locations and occasional in-home visits. Includes mileage reimbursement.

- Must pass a pre-employment drug/alcohol screen, to include THC/marijuana, and background check.

PHYSICAL AND SENSORY REQUIREMENTS:

- Sit, bend, lift, move and sit for extended periods of time during working hours.

- Ability to ascend and descend stairs.

- Be willing to work the hours necessary to perform tasks to completion.

- Have the ability to cope with the mental and emotional stress of the position.

- Must be in general good health and demonstrate emotional stability.

- Have the ability to lift, push and pull in excess of twenty-five (25) pounds.

- Have the ability to read, write, speak and understand the English language.

It is the policy of Meals on Wheels to ensure equal employment opportunity to all qualified persons without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.