About this role
Location Overview
Join our team in Amandari. Presided over by a sacred stone tiger, Amandari was designed after a traditional Balinese village on the verdant lip of the Ayung River Gorge. Free-standing guest suites are reached via winding pathways, while the curving swimming pool mimics the rice paddies below. Close to the artistic centre of Ubud, this place of peace invites both reflection and the exploration of Bali’s cultural heart.
Job Role
The Assistant Spa Manager is responsible for supporting the overall operation of Amandari Spa, ensuring exceptional guest experiences through personalized wellness services, efficient daily operations, and strong team leadership. This role assists in managing spa therapists, treatment quality, retail performance, guest engagement, and administrative functions while upholding Amandari's luxury service standards and Aman brand values.
Key Responsibilities
- Assist in overseeing the daily operations of the Spa and Wellness Centre.
- Ensure all treatments and wellness experiences are delivered in accordance with Amandari and Aman standards.
- Lead, motivate, and develop spa therapists and attendants through training and coaching.
- Monitor treatment quality, guest satisfaction, and service consistency.
- Handle guest feedback and resolve concerns professionally and promptly.
- Assist in preparing staff schedules and managing attendance records.
- Monitor inventory levels, retail products, linen, and spa supplies.
- Promote spa treatments, wellness programs, and retail products to achieve revenue targets.
- Support monthly reporting, budgeting, and forecasting activities.
- Ensure compliance with hygiene, safety, and health regulations.
- Collaborate closely with Front Office, Housekeeping, and Reservations teams to enhance the guest experience.
- Participate in the development and implementation of wellness initiatives and special promotions.
Qualifications
- Diploma or bachelor's degree in hospitality management, Spa Management, Wellness Management, or a related field.
- Minimum 3 years of experience in a supervisory position within a luxury spa, wellness resort, or five-star hotel.
- Previous experience in a luxury hospitality environment is highly preferred.
- Strong leadership, interpersonal, and communication skills.
- Passion for wellness, guest care, and personalized service.
- Excellent organizational and administrative abilities.
- Knowledge of spa treatments, wellness programs, and retail operations.
- Experience in scheduling, inventory management, and revenue tracking.
- Ability to lead and inspire a multicultural team.
- Good command of English, both written and spoken.
- Proficient in Microsoft Office and spa management systems.
- Familiarity with luxury guest expectations and personalized service standards.