Retail Therapist

Retail Therapist | House of ELEMIS
Transform skin. Restore wellbeing. Drive results.

Contract: 37.5 hours per week
Availability: Full flexibility across weekdays, weekends and evenings is essential .

Discover ELEMIS

House of ELEMIS is a unique luxury skincare destination, bringing together the experience of a premium boutique with the expertise of a professional spa. Combining expert touch, advanced skincare technology and innovative electrical body treatments, we create an immersive experience centred around results, wellbeing and exceptional client care.

As a Retail Therapist , you'll be at the heart of this experience. Delivering bespoke treatments, expert consultations and personalised skincare recommendations, you'll build meaningful, lasting relationships with clients, understanding their needs and inspiring confidence in their skincare journey. Through your treatment expertise, product knowledge and natural approach to selling, you'll create loyal clients, maximise retail opportunities and contribute to the success of the boutique.

Founded in 1989, ELEMIS is a globally recognised British luxury skincare brand and proud B Corp, blending nature's finest botanicals with advanced scientific innovation.

Your role in driving our success

You’ll deliver personalised, results-driven treatments, from advanced skin analysis to electrical body treatments, helping clients achieve their skincare and body goals.

Alongside exceptional treatments, you’ll take ownership of your KPIs , driving retail sales, treatment bookings, average transaction value and rebooking to grow your client base, strengthen loyalty and maximise spa performance.

The impact you’ll make
Deliver exceptional spa experiences
- Create a welcoming, relaxing and luxurious environment within our boutique treatment rooms.
- Deliver bespoke, results-driven facial and electrical body treatments tailored to individual client needs.
- Use HD skin scans and advanced skincare technology to personalise treatment plans and recommendations.
- Provide expert consultations, product advice and aftercare to support lasting results.
- Maintain exceptional treatment, hygiene and spa presentation standards.
Drive sales and commercial performance
- Take ownership of individual KPIs and sales targets, striving to achieve and exceed objectives.
- Maximise retail sales through expert consultations and personalised product recommendations.
- Grow treatment revenue through appropriate treatment upgrades, add-on services and tailored treatment courses.
- Proactively rebook clients, build a strong treatment diary and drive repeat visits.
- Monitor performance and identify opportunities to improve conversion, average transaction value and client retention.
- Support promotions and spa initiatives that attract new clients and grow revenue.
Build lasting client relationships
- Deliver attentive, personalised service that makes every client feel valued and understood.
- Build trusted relationships that encourage repeat bookings, product repurchases and long-term treatment journeys.
- Maintain accurate client records and tailor future experiences to individual needs and preferences.
- Create memorable experiences that inspire recommendations and brand advocacy.
Bring the ELEMIS experience to life
- Champion your knowledge of ELEMIS products, ingredients, treatments and innovations.
- Stay informed about new launches, treatment techniques and advances in skincare technology.
- Deliver a consistent luxury experience across every treatment, consultation and client interaction.
- Contribute to a collaborative team environment and embrace sustainable practices.

The qualities that set you apart

You’re passionate about skincare, advanced treatments and helping clients look and feel their best. You thrive in a boutique spa environment where personal connection, treatment excellence and commercial success go hand in hand.

You combine technical expertise with a confident sales approach, enjoy working towards targets and understand how exceptional treatments create loyal clients and repeat business.

Key Responsibilities

You’ll ideally bring
- A Level 3 Beauty Therapy qualification (required) .
- Experience in a spa, luxury beauty or treatment-led environment.
- Confidence delivering advanced treatments, consultations and personalised recommendations.
- Experience working towards sales targets, KPIs or commercial objectives.
- The ability to build a loyal client base, drive rebooking and convert consultations into sales.
- Excellent communication skills, a proactive mindset and a passion for luxury skincare.
- A collaborative approach that celebrates individuality and inclusion.
Your future with ELEMIS

We want you to thrive, grow and feel recognised for the difference you make.

Enjoy a range of benefits
- Generous discounts on ELEMIS products and spa treatments, plus L’OCCITANE Group brands.
- 27 days’ annual leave, plus your birthday off.
- Enhanced parental leave, income protection and life assurance.
- Company pension and Employee Assistance Programme.
- Cycle to Work Scheme, Season Ticket Loan and service awards.
Grow your expertise and shape your future
- Structured product, treatment and leadership training.
- Ongoing development to strengthen your technical expertise and commercial confidence.
- Career progression opportunities within ELEMIS and the wider L’OCCITANE Group.
- The opportunity to make a visible impact on client loyalty, treatment performance and business growth.
Together, we belong

At ELEMIS, our people make us who we are. Justice, Equity, Diversity and Inclusion are central to our People Strategy, and we’re committed to creating a workplace where everyone feels valued, respected and empowered to thrive.
Through inclusive recruitment, fair progression and open dialogue, we encourage everyone to be themselves, share ideas and reach their potential.

We welcome applicants of all genders, backgrounds and experiences.

Bring your talent. Share your passion. Transform the experience. Drive your success.