About this role
Job Title
Renewals Manager
Job Scope
We are looking for an experienced Renewals Manager to lead our regional renewals team across multiple markets.The successful candidate will be responsible for maximizing customer retention, minimizing churn, driving recurring revenue growth and ensuring an efficient renewal process. The role requires strong commercial, analytical and leadership skills, working closely with Sales, Channel Partners and internal teams.
Join ESET and play a key role in strengthening customer relationships and driving recurring revenue growth across our regional markets.
Main Duties and Responsibilities
- Lead, coach and manage the Renewals team, ensuring performance against targets.
- Own and oversee the end-to-end renewal process across assigned markets.
- Develop strategies to maximize retention, reduce churn and increase renewal revenue.
- Identify upsell and cross-sell opportunities within the existing customer base.
- Maintain accurate 120-day renewal forecasts and ensure CRM data quality.
- Identify at-risk accounts and implement proactive retention strategies.
- Collaborate with Sales, Channel Partners and internal teams to ensure timely renewals.
- Monitor renewal KPIs, analyse performance and drive process improvements.
- Provide management with regular reporting on renewal performance, risks and opportunities.
Position Requirements
- Proven experience leading and developing teams.
- Strong negotiation, commercial and analytical skills.
- Experience managing recurring revenue and customer retention.
- Proficiency in CRM systems, preferably Salesforce.
- Excellent communication, organizational and stakeholder-management skills.
- Fluency in English is required; proficiency in Greek and/or Arabic will be considered an advantage.
Education
Bachelor’s degree in Business Administration or any other related field.
Experience
- Minimum 7 years of relevant experience in renewals, account management or sales, preferably in IT or cybersecurity.
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