Senior Manager, Business Enablement, Global Wholesale Operations GBS Colombia

Requisition ID: 278467

Employee Referral Program – Potential Reward: $400,000.00

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose

Leads and oversees the GWO Support Unit in GBS Colombia, a centralized function providing full lifecycle business enablement support across governance, people and talent, operations, finance, strategy, transformation, technology, communications, and employee engagement. Provides strategic and execution support to the Director and the GWO leadership team, ensuring business strategies, plans, and initiatives are executed and delivered in compliance with governing regulations, internal policies, and procedures, while driving process efficiency and technology and AI adoption across the unit.

Accountabilities

• Leads and drives a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Leads the GWO Support Unit and provides strategic and execution support to the Director and the GWO leadership team, acting as the central coordination and primary escalation point across the unit to align priorities, allocate resources across service pillars, monitor commitments and deliverables, identify dependencies and emerging issues, and escalate matters requiring leadership direction or decision.
• Provides oversight and leadership for other teams, as required, during the Director’s absence or in response to evolving business and operational needs.
• Coordinates workforce and capacity planning, budget planning, forecasting, expense monitoring, financial reporting, governance, business continuity and operational resiliency, organizational effectiveness, executive reporting, and business management activities in partnership with Finance, Human Resources, Recruitment, Risk, Compliance, Technology, and other accountable functional teams.
• Oversees onboarding and offboarding, talent acquisition support, training and capability development, access provisioning and certification compliance, diversity and inclusion, employee engagement, and other people processes required to support the unit.
• Leads strategic projects, organizational changes, regionalization, transformation, and enterprise programs impacting GWO by coordinating implementation and change management, stakeholders, risks, dependencies, deliverables, and business adoption.
• Maintains executive reporting, dashboards, KPIs, and management information to monitor performance, capacity, financial results, risks, and strategic deliverables; identifies root causes, coordinates remediation, and supports business, governance, and regulatory reviews.
• Oversees asset inventory and lifecycle activities, workplace and logistics operations, Town Halls, leadership and stakeholder visits, technology and IT requirements and service delivery, tools and access administration, communications, events, and engagement activities.
• Establishes operational standards, drives process efficiencies, and champions technology and AI adoption to improve service delivery, reporting, analysis, and operational effectiveness.
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions; maintains knowledge of relevant operational processes and regulatory matters; supports resolution of non-compliance issues; and promptly escalates matters that may have serious or broad impact, involving the Director, senior leaders, functional partners, or Subject Matter Experts when required.
• Creates an environment in which the team pursues effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF, sanctions, conduct, legal, regulatory, and reputational risk.
• Builds a high performance and collaborative environment and implements a people strategy that attracts, retains, develops, and motivates the team by fostering an inclusive work environment; coaching and developing employees; communicating vision, values, and business strategy; managing performance; and supporting succession and development planning.

Reporting Relationships

Primary Manager: Director, GWO
Direct Reports:
Managers
Assistant Managers/senior analysts
Shared Reports: N/A

Dimensions

Scope and complexity:
• Supports Global Wholesale Operations and the broader global GBM business line across complex and diverse business units, functions, geographic regions, and stakeholder groups.
• Provides coordination and decision support across people and talent, workforce, financial, operational, governance, business continuity, technology, logistics, strategic, transformation, and organizational priorities.
• Leads multiple concurrent initiatives, regulatory reviews, and cross-functional deliverables with competing priorities, tight deadlines, and unpredictable demands.
• Maintains an in-depth understanding of relevant operational processes and regulatory matters affecting the applicable business lines and supports resolution and escalation of non-compliance issues.
• Regularly interacts with the Director, GWO leadership team, senior executives, business leaders, and key functional partners.
• Works independently with limited supervision and exercises sound judgment when handling complex, sensitive, and confidential matters.
• Resolves issues proactively, recognizes when the involvement of the Director, other senior leaders, functional partners, supervisors, or Subject Matter Experts is required, and influences partners without direct authority.
• Escalates material risks, delays, resource constraints, non-compliance matters, or execution challenges promptly.
• Provides executive reporting, analysis, and recommendations to support business planning, resource allocation, risk management, and leadership decision-making.

Education / Experience / Other Information

• University degree in business, finance, or another related field with a minimum of 5-7 years of experience in a major financial institution; or equivalent in education and years of experience
• Proven experience leading centralized shared-services, business operations, or chief-of-staff style teams
• Track record managing people
• Strong project management and executive communication skills
• Experience with reporting, dashboards, and KPI frameworks
• Demonstrated ability to drive process improvement and technology/AI adoption
• Ability to build strong cross-functional business relationships.
• Ability to identify and implement continuous improvement initiatives to drive operational efficiency.
• Capital Markets Knowledge Must Have
• Advanced problem-solving skills to deal with complex operational issues, across all functions.
• Demonstrates integrity when working with colleagues and guides others by setting an example of the required behaviors.
• Excellent written and verbal communication skills, capable of handling difficult conversations.
• Results-oriented, highly motivated with a great ability to influence others.
• Self-sufficient and proactive approach to work
• Strong analytical, problem-solving, and critical thinking skills
• Strong organizational and time management skills
• Receives direction from the Director and other senior executives as appropriate on significant legal, regulatory, and reputational risk and policy matters
• Must be fluent in both Spanish and English

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.