HR Services Specialist, Total Rewards (second shift)

PL1099
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and rewarding careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®.

Currently, we are looking for:

HR Services Specialist, Total Rewards (second shift)

Your Opportunity, Your Team

- As an HR Services Specialist (2nd Shift) – Total Rewards, you’ll support team members and business partners across QVC Group with questions and processes related to compensation, benefits and global mobility.
- You’ll handle a varied mix of employee inquiries, sensitive escalations, audits, reporting and data-related work. You’ll partner with Total Rewards colleagues, People Teams and external vendors to provide accurate, timely support and help improve processes.
- If you bring sound judgment, care with sensitive information and a service-focused approach, you can make a meaningful difference in the team member experience across our brands and functions.

Where You'll Work

- This is a hybrid role and requires you to be on-site at our office at Wielicka 30, Kraków, on average 3-5 times per month.
- On-site days are typically predetermined and driven by business needs.
- The role also requires second-shift availability, with a start time between 1:00 and 3:00 p.m.

What You'll Do

- Respond to team member inquiries about Total Rewards policies and processes, meeting service standards and applicable SLAs and KPIs.
- Build working knowledge of compensation, benefits and global mobility processes to resolve requests and provide reliable guidance.
- Review sensitive escalations, assess the issue and coordinate an appropriate resolution.
- Support audits, reporting, testing and data management, and work with Total Rewards Partners on team projects.
- Coordinate with vendors to resolve participant issues, review and process data files, and report trends or audit findings.
- Contribute to process transitions and improvements, including updates to procedures, communications and systems.

What You'll Bring

- Basic knowledge of Human Resources and an interest in Total Rewards processes.
- Strong written and verbal communication skills, including the ability to present information.
- A customer-focused, collaborative approach with the judgment to handle sensitive inquiries and work with stakeholders at different levels.
- Analytical problem-solving skills, attention to detail and the ability to identify trends and draw logical conclusions.
- Proficiency with Microsoft Office; familiarity with Workday or other HRIS and case management systems is helpful.
- Basic understanding of continuous improvement and the ability to contribute ideas for better processes.
- Availability to work a second shift starting between 1:00 and 3:00 p.m., and onsite in Kraków once per week.

What we offer

- Hybrid work model combining office & remote work
- Private medical care
- Life Insurance
- Access to MyBenefit platform (Multisport included)
- Eye-care reimbursement
- Company performance-related bonus
- Referral program with a financial bonus
- 1 extra day of annual leave for company-driven initiatives

#LI-JB3

Whistleblower Protection Act

Posiadamy procedurę zgłoszeń wewnętrznych, która umożliwia dokonywanie zgłoszeń o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistów. Zgłoszeń można dokonywać korzystając z dedykowanego kanału dostępnego pod adresem: qvcgroup.ethicspoint.com

We have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at qvcgroup.ethicspoint.com

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.