Revenue Lead, ROPS Setup

Posting Date
11/06/2026109 Greenland Dr, Goose Creek, South Carolina, 29445-5354, United States of America
The Revenue Lead, ROPS Setup Team supports the Supervisor(s) and Manager through advanced setup work, technical guidance, coaching, and project leadership. The Lead independently resolves complex issues, strengthens configuration accuracy, and helps prevent downstream billing exceptions.

Success requires initiative, analytical curiosity, sound judgment, and the ability to explain complex workflows clearly. Healthcare revenue cycle experience is helpful but not required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Advanced Technical Setup & Operational Execution (40%)

- Scope of Work / Operational Expertise: Independently complete complex Claim Content, Plan Code evaluation, contract loading, CDM attribute, metadata, and Setup Change Project (SCP) work in Nautilus and related systems.
- Get the Right Stuff Done — Taking Ownership: Research unclear requirements, resolve claim-formatting and system-edit issues, and carry work through validation and closure. Escalate blockers with findings and recommended next steps.
- Follow DaVita compliance policies, SOX controls, and data integrity standards; document configuration decisions and supporting evidence.

2. Peer Training, Mentorship & Skill Development (25%)

- Develop Self and Others: Serve as a day-to-day technical resource, onboard Revenue Specialists, and coach specialists and peers through complex setup tickets using clear explanations and constructive feedback.
- Identify knowledge gaps and maintain SOPs, job aids, and checklists for recurring workflows. Seek feedback and build expertise in unfamiliar setup work.

3. Quality Control, Data Analysis & Trend Monitoring (15%)

- Operational Expertise — Root-Cause Problem-Solving: Perform pre-bill and post-implementation QA; including root cause analysis on recurring errors.
- Use Excel vlookups, Pivot Tables, and formulas to audit configurations, monitor aging and error trends, and share actionable findings with supervisors.

4. Process Improvement & Project Leadership (15%)

- Drive Change: Identify recurring rework and workflow bottlenecks; lead or co-lead practical improvements, test setup changes, update procedures, and help specialists and peers adopt new workflows.
- Effective Communication / Influence: Coordinate handoffs and issue resolution with Billing, Collections, IT, Payor Partnerships, and other ROPS Teams. Explain setup impacts, clarify next steps, and keep partners informed through completion.

5. Other Duties as Assigned (5%)

- Lead the DaVita Way: Model Core Values, communicate with empathy and respect, and foster belonging through team meetings and Village activities.
- Support special leadership initiatives and projects

Qualifications & Success Profile

Required Qualifications & Core Skills:

- High School Diploma or equivalent.
- Demonstrated initiative, independent problem-solving, attention to detail, and ability to manage competing priorities in a remote, highly regulated environment.
- Intermediate Excel proficiency, including VLOOKUP/XLOOKUP, Pivot Tables, data organization, and formulas; confidence navigating complex systems.
- Clear written and verbal communication, sound judgment with ambiguous requirements, and the ability to coach peers with patience and empathy.

Preferred Qualifications:

- Associate’s or Bachelor’s degree.
- Experience in healthcare revenue cycle, billing system setup, medical claims, or other highly regulated operations. System workflows and healthcare rules will be trained.
- Experience as an informal lead, peer trainer, or mentor.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-TT1

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.
The Wage Range for the role is $22.50 - $31.00 per hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hourWashington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.78/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.