About this role
Senior Account Manager
Position Summary
The Senior Account Manager will play a pivotal role in driving revenue growth by identifying, pursuing, and closing new business opportunities while managing and expanding relationships with existing clients. The ideal candidate is a results-driven sales professional with a strong technical understanding of Azure cloud solutions, Cisco technologies, and managed services.
Key Responsibilities
Business Development & Sales
- Act as a hunter to identify and pursue new business opportunities in Azure cloud solutions, Cisco technologies, and managed services.
- Develop and execute a sales strategy to meet and exceed revenue targets.
- Generate leads through networking, cold calling, and leveraging existing relationships.
- Conduct consultative selling to understand client business needs and propose tailored solutions.
- Maintain a robust pipeline of prospects and manage opportunities through the entire sales lifecycle.
Account Management
- Build and maintain strong, long-lasting client relationships to ensure customer satisfaction and retention.
- Serve as the primary point of contact for key accounts, addressing inquiries, resolving issues, and identifying upsell opportunities.
- Proactively engage with clients to understand their business challenges and align solutions to meet their objectives.
Proposal Development & Presentations
- Develop compelling proposals and pricing strategies for managed services and Azure cloud/Cisco solutions.
- Deliver persuasive presentations to prospective and existing clients, showcasing the value of the company’s offerings.
- Collaborate with technical teams to ensure proposals are technically sound and aligned with client needs.
Operational & Administrative Tasks
- Provide regular sales forecasts and updates to leadership.
- Maintain accurate records of client interactions, proposals, and sales activities in CRM systems.
- Follow up consistently with prospects and clients to ensure a seamless sales process and post-sales satisfaction.
Collaboration
- Work closely with technical, marketing, and operations teams to deliver an exceptional client experience.
- Participate in strategic planning sessions to refine go-to-market strategies and offerings.
Qualifications
Must-Haves
- Proven Track Record : Minimum of 5+ years of experience in technical sales or account management, with a focus on MSPs, Azure cloud solutions, and Cisco technologies.
- Technical Knowledge :
- Strong understanding of Azure cloud services, including migrations, IaaS, and PaaS.
- Experience selling Cisco networking and security solutions.
- Familiarity with managed services solution selling.
- Sales Skills :
- Demonstrated success in consultative selling and closing complex deals.
- Strong hunter mentality with the ability to identify and capitalize on new business opportunities.
- Communication : Excellent written and verbal communication skills, with the ability to present to executive-level audiences.
- Proposal Writing : Proficiency in creating detailed, client-focused proposals.
- CRM Experience : Proficiency in using CRM platforms to manage sales activities and pipelines.
Preferred Skills
- Industry certifications (e.g., Azure Fundamentals, Cisco Certified Sales Expert).
- Knowledge of IT service management frameworks like ITIL.
- Experience in cross-selling additional IT services such as cybersecurity or VoIP.
Key Competencies
- Hunter Mentality : Thrives in pursuing and securing new business opportunities.
- Client-Focused : Builds trust and fosters long-term relationships.
- Problem Solver : Identifies challenges and offers innovative solutions.
- Collaborative : Works effectively across teams to achieve shared goals.
- Results-Driven : Demonstrates a strong sense of accountability for meeting revenue targets.