Senior AI/ML Engineer

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Senior AI/ML Engineer - Data Science & AI

The Team and Your Role

We're a tight-knit, diverse team that believes AI innovation is at the heart of creating value with intelligent solutions. We're seeking a Senior AI/ML Engineer to design and build backend services and LLM-powered features in a cloud environment. You'll own complex systems, set technical direction within the team, mentor less experienced engineers, and turn open-ended problems into clear requirements, in a collaborative environment where people feel comfortable bringing their authentic selves to work.

Location: For this role, we are looking for candidates who are able to work onsite in our Galway office two to three days per week.

What You Will Do

- Design and build backend APIs and services in the cloud (AWS preferred), lead design discussions, contribute to High Level Architecture documents, and make and justify technical decisions with security and privacy in mind
- Write clear specifications and use them to generate, test and validate code, and build LLM-based features including prompt design, structured outputs and evaluation of model behaviour
- Lead the design and delivery of features from open-ended problem to production, clarify requirements with Product Managers and other partners, and raise delivery risks early
- Lead operational reliability (deployments, monitoring, incident response), improve CI/CD pipelines, and optimize performance and maintainability through refactoring
- Mentor junior engineers, and set and uphold coding standards and best practices through code reviews

Required Skills & Experience

- University degree in Computer Science, AI/ML, Data Science, or related field (or equivalent experience), with 5+ years of software or AI/ML engineering experience, and the ability to solve complex technical problems independently within the team's domain
- Strong Python or Java skills, proven experience designing and building RESTful APIs and microservices, and solid working knowledge of cloud services (AWS preferred) including serverless computing, with proficiency in CI/CD tooling, Git and a testing-first approach
- Ability to write clear specifications and use them to generate, test and validate code, and to model and validate structured data such as schemas, policies and constraints
- Hands-on experience building with large language models, including prompt design, structured outputs and evaluating model behaviour, applying responsible AI practices for secure, reliable and responsible system behaviour
- Ability to explain technical trade-offs in plain language to PM, UX and other partners, turn open-ended problems into clear requirements, and mentor engineers while influencing decisions within the team

Desirable Skills & Experience

The following would be great additions but are not required:

- Experience with tool-using AI agents, multi-agent frameworks or workflow orchestration
- Experience with contact centre or customer experience platforms
- Experience with MLOps practices for deploying AI systems at scale, and with fine-tuning or adapting models
- Experience with data streaming platforms (Kafka) and event-driven design
- An awkward sense of humour and collaborative mindset (we appreciate authenticity and diverse perspectives in AI!)

What We Offer

We offer the opportunity to build AI-powered services affecting millions of users globally, working with cutting-edge technologies. You'll have clear advancement paths toward technical leadership with strategic influence on product direction. We provide remote work options and a culture built on mutual support, psychological safety, and work-life balance.

Our Benefits

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

- Flexible work options .
- Career development & growth  – Access continuous learning opportunities, mentoring, and clear paths for advancement.
- Competitive pension scheme  – Invest in your future with an excellent employer-supported pension plan.
- Annual bonus program  – Be rewarded for your impact and contributions.
- Comprehensive health coverage  – Including private health insurance, access to company dental plan, and wellness supports.
- Financial protection  – Enjoy Income Protection and Life Assurance, along with   access to dedicated financial planning resources to help you make confident, informed decisions about your future.
- Family-friendly policies  – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.

Working at Genesys

- AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® (https://www.genesys.com/company/newsroom/announcements/genesys-earns-2025-great-place-to-work-certification-across-17-countries) certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

- Our Talent Acquisition team reviews your application with the hiring team.

- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

- Next, you'll meet the hiring manager and other members of the interview team.

- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

- After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities .

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit  www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected] .

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.