Advisory Unit Manager

Join our team as a Advisory Unit Manager!Yes, you can! That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.As an Advisory Unit Manager, your mission is to lead the Advisory Unit in delivering high-quality service and outstanding experiences to Private and Mass Business customers across physical and remote channels. You will translate Luminor’s strategy into clear team priorities, support business growth, develop employees, and continuously improve customer service in close collaboration with local and Pan-Baltic stakeholders.The contract is on temporary basis due to maternity cover.How You Will Make an Impact:Lead the Advisory Unit and translate Luminor’s strategy into clear priorities, measurable objectives, and actionable outcomesOrganize the team’s work to deliver timely, high-quality service to Private and Mass Business customers through physical and remote channelsCreate an excellent customer experience by monitoring service quality, customer satisfaction, and agreed service levels, and implementing improvement plansBuild an environment that supports business growth and lead the team towards its KPI and OKR targetsEnsure high standards of data quality, document handling, customer transactions, lending cases, and regulatory compliance, including KYC, AML, data security, and operational risk requirementsLead, coach, and develop employees through clear expectations, regular one-to-one meetings, constructive feedback, performance management, and development planningRecruit and onboard suitable talent, support employee wellbeing, address underperformance, and maintain succession and development plansPromote a strong risk culture by supporting risk identification, assessment, mitigation, training, and timely escalationCollaborate with product owners, growth units, and other local and Pan-Baltic stakeholders to improve customer services, processes, and productsRepresent the assigned area in projects and business communities, contribute improvement proposals, and manage the allocated budget with a cost-conscious mindset What Makes You a Great Fit:3+ years of managerial experience involving customer service and sales management, preferably within the financial services industryStrong leadership, coaching, performance management, people development, planning, and prioritization skillsA higher education degree, preferably in economics, business management, finance, or a related fieldAn entrepreneurial mindset and the ability to make sound decisions, manage budgets, and lead through changeExperience working across functions and borders, managing stakeholders, and contributing to projectsStrong knowledge of customer service, banking products, operational processes, and relevant risk and compliance requirementsProfessional working proficiency in the relevant local language and excellent written and verbal communication skillsValid BFAA certification and Power to Act for lending products, or the ability to meet these mandatory role requirements Fluent English and Latvian are required in spoken and written communication due to working on the Pan-Baltic level Why You Will Love Working Here:Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having funCulture. You’ll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It’s a dynamic environment that keeps you learning, growing, and never boredMore vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or moreVolunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposesPaid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every yearHealth benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note neededWellbeing. Access to tools and resources that help you feel good and be productive at work and in lifeProfessional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etcSpecial Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by LuminorGross salary. 3700-5000 EUR/month, which is to be determined depending on your level of experience and competenciesThe application deadline is the 22nd of November. We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and PDF format!