Field Service Technician

Job Title: Field Service Technician Job Description The Field Service Technician installs, repairs, maintains, and manages packaging and automated systems and equipment, with a primary focus on packaging machinery. This fully remote role is based within an assigned territory or regional area and involves daily local travel to customer sites from Monday to Friday, with overtime as needed. The technician serves as a key technical resource, providing in-field support, training, and troubleshooting while maintaining clear communication with internal teams and customers about both technical and non-technical aspects of the equipment. Responsibilities

- Deliver in-field technical support to customer sites and optimize material delivery systems and packaging equipment performance.
- Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization.
- Conduct hands-on demonstrations of systems and equipment and provide end-user training on operational procedures and preventive maintenance practices.
- Troubleshoot film, consumable, electronic, and mechanical machinery issues and generate detailed quality control reports.
- Ensure timely, thorough, and accurate completion of all service-related documentation and reporting requirements.
- Perform detailed system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
- Serve as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications.
- Maintain accuracy and completeness in the preparation of all required documentation related to service work, parts usage, and equipment status.
- Maintain inventory control for parts and tools, ensuring precise documentation and reporting of completed service work and used components.
- Execute debugging and correction of operating procedures and mentor others in effective troubleshooting methodologies.
- Coordinate and facilitate field testing of new products, updates, and change orders, analyze equipment performance, and deliver comprehensive reports and documentation.
- Maintain precise and current records for all co-managed parts and tool inventories to support efficient field service operations.
- Consistently adhere to and comply with established financial and operational policies and procedures.
- Travel upon request to provide support at other service locations across North America when needed.
- Support and help develop Field Services staff through collaborative problem-solving and may oversee assigned customer or account portfolios.
- Install, assemble, wire, calibrate, and repair mechanical and electrical components of packaging and related systems in the field.
- Read and interpret blueprints, manuals, and electrical schematics to diagnose issues and perform accurate installations and repairs.
- Manage time and service calls effectively to ensure cost-efficient operation and high levels of customer satisfaction.

Essential Skills

- Associates degree or equivalent from a two-year college is preferred.
- At least 5 years of related field service, maintenance, or repair experience and/or training is preferred.
- Strong mechanical assembly skills with the ability to read and interpret blueprints, manuals, and electrical schematics.
- Proficient mechanical troubleshooting, calibration, and maintenance skills with some electrical aptitude.
- Experience in field service, installation, repair, and preventive maintenance of mechanical and electronic equipment.
- Ability to troubleshoot electrical and mechanical systems using schematics and technical documentation.
- Familiarity with Microsoft Office applications for documentation, reporting, and communication.
- Excellent verbal and written communication skills with the ability to effectively engage internal teams and external customers at all levels.
- Ability to work successfully with little to no direct supervision while managing multiple service tasks.
- Strong time management skills and an understanding of cost control in field service operations.
- Clean driving record, with the ability to safely operate a company vehicle.
- Ability to travel daily Monday to Friday within an assigned territory and up to 50% overall travel.
- Ability to occasionally lift or move up to 50 pounds.
- Ability to walk extended distances and stand for up to approximately 75% of the workday.

Additional Skills & Qualifications

- Experience with packaging equipment and automated material delivery systems.
- Background in assembly, repair, and maintenance technician roles in industrial or manufacturing environments.
- Experience with wiring, installation, and field testing of mechanical and electrical systems.
- Proven ability to generate detailed quality control and service reports.
- Demonstrated capability to mentor others in troubleshooting and operating procedures.
- Comfort working across multiple customer locations in territories such as the greater Nashville, TN area and Southaven, MS / southside of Memphis, TN.
- Strong collaborative mindset to support and develop field services staff and contribute to continuous improvement.
- High level of professionalism and customer service orientation in all interactions.

Work Environment This is a fully remote field-based role anchored in an assigned territory or regional area, with daily local travel to customer sites from Monday to Friday and overtime as required. The position involves working in customer facilities such as warehouses, distribution centers, and production environments where packaging and material handling equipment is installed. The technician frequently stands for extended periods, walks long distances within facilities, and occasionally lifts or moves up to 50 pounds while handling tools, parts, and equipment. A company vehicle and gas card are provided for travel between customer locations, and a clean driving record is required. The work environment centers on hands-on interaction with mechanical and electrical packaging systems, preventive maintenance activities, installations, repairs, and field testing of new products and updates. Travel may extend up to 50% of the time, including support at other service locations across North America. Attire typically aligns with a professional field technician standard suitable for industrial and warehouse settings, including appropriate safety and protective gear as required by customer sites.
Job Type & Location
This is a Contract to Hire position based out of Oak Hill, TN.
Pay and Benefits
The pay range for this position is $33.00 - $36.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Oak Hill, TN.
Application Deadline
This position is anticipated to close on Nov 20, 2026.
Workplace Type
This is a fully remote position. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.