Business Analyst III (HR)

POSITION TITLE: Business Analyst III (P3)

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people, and enabling each to thrive with reliable access to voice and data in more places, faster than ever before. When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.

Role

The Business Analyst connects business stakeholders and IT delivery teams, translating business needs into clear requirements and process improvements. The role supports demand intake, business cases, prioritization, testing, and rollouts that require IT resource participation, then validates outcomes identified in the associated business cases. Stakeholders will include departmental demand intake representatives from requisite business areas (i.e. human resources, accounting, operations, supply chain, finance, legal, real estate, facilities, etc.)

Responsibilities

- Partner with HR business stakeholders and the Business Relationship Manager on demand intake, problem definition, assumption validation, and current- and future-state process assessment.

- Document all business requirements for HR demand intake requests including employee core, payroll, compensation, talent management and others HR related areas.

- Help HR business stakeholders develop business cases outlining new business improvement opportunities, scope, assumptions, value, and estimated costs.

- Facilitate and own requirements clarification and validation discussions with Functional Analysts, Solution Architects and Quality Assurance throughout backlog refinement, sprint and release planning, and delivery.

- Partner with HR business stakeholders to document user stories and test cases defining requirements and testing scenarios.

- Facilitate user acceptance testing, validate results against acceptance criteria, and coordinate rollout readiness, training, and communications.

- Assess post-implementation outcomes against success measures, identify improvements, and clarify issue impacts for support teams; technical troubleshooting and break/fix remain outside this role.

Expectations

- Strong written and verbal communication skills with an ability to present complex information in a clear and simple format.

- A constant example of modeling Crowns values.

- Customer service orientation with a strong problem-solving approach.

- Ability to manage and process multiple workstreams.

- Ability to interface effectively with all levels of organization, including senior leaders.

- Ability to build strong cross-functional relationships.

- Conceptual thinker with ability to navigate ambiguity

- Ability to manage diverse assignments and decisions which may require modifying standard procedures with enterprise-wide implications.

Education/Certifications

- Bachelor's degree in Business or related field or equivalent work experience

- Workday Core HCM certifications preferred

- SAFe/Agile certification preferred

Experience/Minimum Requirements

- Five (5)+ years experience in supporting HR and HR-related systems, technology projects and business processes while working on larger, very complex projects

- Extensive knowledge of critical business processes and cross-functional business area experience

- Demonstrates strong ability to prioritize, organize and work effectively on multiple complex projects/programs in a deadline-driven environment

- Extensive experience within a highly collaborative environment requiring very strong communications skills.

- Has practical working experience with fundamental Agile/system enhancement concepts, practices and procedures

- Experience with the practice of project management process groups

Organizational Relationship

Reports to : Manager, Business Relationship

Title(s) of direct reports (if applicable) : N/A

Working Conditions: To optimize collaboration, relationship building, and key stakeholder engagement, this role aligns to a 4:1 hybrid model which is in office Monday-Thursday with the option for remote work on Fridays.

YOUR COMPANY BENEFITS
At Crown Castle, we do our best to ensure you have access to the resources you need to live a healthy and happy life no matter where you are in life. Our benefits are built around your individual needs, covering physical, mental, and financial health and designed to enhance your quality of life.

We are proud to offer a full suite of health and wealth benefits for you and your loved ones. Below are a few of the key highlights of the many benefits we provide.

- Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).

- Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).

- New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.

- Tuition reimbursement up to $5,250 per year of eligible tuition and fees.

- Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.

- Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.

- Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).

- 10 company holidays plus 2 floating holiday.

- All offices provide free beverages and snacks.

Compensation
The salary range offered for this position is $90300 - $124200 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives.

Additional Information
Pursuant to the Los Angeles County and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in joining our team, please visit the Crown Castle careers site to apply. We do not accept resumes from agencies, headhunters, or other third-party suppliers who have not signed a formal agreement with us. This position will remain posted until filled.