About this role
Atlantic Health is seeking for a reliable, motivated and team-oriented individual to join our Atlantic Rehabilitation's outpatient site located in Edison, NJ. This is a full time and benefited position that includes Medical, Paid Time Off, and Tuition Reimbursement, among other perks at Atlantic Health. The Medical Office Associate position plays a vital role in ensuring a positive experience for our patients by providing efficient front desk operations, exceptional customer service and administrative support to our clinical team.
Important: The incumbent will flex to another Atlantic Rehab locations(s) until the Edison location opens and flex to other locations as needed.
Principal Accountabilities:
- Completes check-in processes
- Assists patients with appointment scheduling adhering to rehab guidelines
- Runs appointment estimates and collects co-pays and up-front balances
- Monitors online appointment portal and responds to patient requests
- Addresses EPIC work queues and maintains them in good standing
- Manages departmental phone lines
- Makes confirmation calls
- Orders office supplies, business cards
- Delivers excellent customer service
- Provides administrative support to clinical and management team members
- Completes and adheres to all AH and AR role specific mandatory trainings, guidelines and policies
- Reports facility issues
- Assists with insurance responsibilities
- Maintains proper and timely communication with team members and leadership team
- Performs other administrative tasks as needed
- Assists with training new team members
Required:
1. High School Diploma or equivalent experience
Preferred:
1. Prior relevant experience in a health facility or 2 years of experience in a customer service focused role
2. Individual must be customer and employee focused, must have demonstrated ability to multi-task
3. Proficiency with Microsoft Office suite, EPIC knowledge is a plus