About this role
**This Catalyst conversion requisition is ONLY for current Ashburn Catalyst Data Center Technicians (who started on August 31, 2026) to be rehired for full-time roles.**
Oracle Cloud Infrastructure (OCI) is committed to delivering reliable, scalable, and secure cloud services to customers around the world. We design, deploy, optimize, and operate Oracle’s next-generation infrastructure supporting a global network of data centers. As we expand, we're seeking motivated individuals to join our Infrastructure Operations team as full-time Data Center Technicians in our Ashburn, VA data center.
In this role, you will be part of the team that ensures our cloud platform stays always available, secure, and efficient. You’ll work alongside experts in software, hardware, networking, security, and logistics—supporting Oracle’s critical data center environments.
Minimum Job Qualifications
Education and/or Experience:
3 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
High School Diploma, General Educational Development, or equivalent AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 1 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Job Skills:
Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism.
Troubleshooting: Demonstrated ability to troubleshoot and resolve technical issues.
Network Support: Demonstrated ability to manage and troubleshoot network infrastructure and connectivity.
Hardware Support Demonstrated experience diagnosing and repairing hardware issues in support of IT operations.
IT Infrastructure/Server Trouble Shooting Experience:
2 years of experience in IT infrastructure, data center services, or server administration.
Preferred Job Qualifications
Education and/or Experience:
4 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
High School Diploma, General Educational Development, or equivalent AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Cloud Environment (Hyperscale) Experience :
1 year of experience in hyperscale cloud environments.