Director of Intensive Family Services Team

Mission Statement

The Childrens N et work of Hillsborough is committed to working with the community to protect children and preserve families.

General Purpose of Job

The purpose of this position is to provide strategic and operational leadership for intensive family support, family preservation, and other front-end child welfare services designed to strengthen families, promote child safety, and reduce the need for out-of-home care and judicial involvement. This role oversees the effective delivery of services and staff performance, ensures appropriate coordination of resources and intensive case management supports, and serves as a primary liaison with the Department of Children and Families and other community partners. The position is responsible for promoting effective service delivery, collaborative partnerships, and positive outcomes for children and families served by the organization.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

- Ensure effective provision of IFST (Intensive Family Services Team) or like services for families identified as unsafe in the child welfare system, and/or other special related programs as identified by CNHC.

Supervise all activities related to IFST program and actively pursue teaming efforts with IFST providers and CNSWFL Staff.

- Continue Leadership training with both Directors by modeling effective collaboration and accountability techniques with our Partners and stakeholders.

- Provide all supervisory activities to include Case Management of IFST cases and all community awareness related activities.

- Research and participate in networking opportunities to identify existing community resources to assist families.

- Manage all data collection related to IFST Programs. Including and expanding the use of Mindshare or any data collection tool that we find to be effective.

- Effectively manage Family Support Services to achieve a reduction of children placed in OHC (Out of Home Care) by identifying services and Intensive Level Case Management to ensure safety while keeping children out of the judicial system.

- As a natural function of systems maturity, transitions may include SMS (Safety Management Services) and other pieces of our family preservation/engagement SOC (System of Care).

- Promote effective intensive case management services bolstered by mental health and substance abuse services. To include Peer Recovery and any other lived experience that could provide help and mentorship.

- Work with and extensively review cases coming from DCF to determine what level of service is required while working with the family.

- Effectively engage Safety Management Services to ensure families are following all recommended safety plan suggestions and work with Case Management to help identify additional support for families.

- Serve as the essential/primary lead contact with the Department of Children and Families (the Managing Entity), and all other appropriate community partners as it relates to the services and programs under the purview of this position.

Review cases coming from DCF, ensuring families are receiving appropriate level of services

- Manage all activities as it pertains to In-Home Case Management.

- Provide direct supervision and problem-solving practices on all court-related activities, when necessary.

- Manage staff related to PNAs (Parent Needs Assistance) and all front-end services to ensure successful family preservation.

Manage activities ensuring that the CPIs and CNSWFL staff are communicating and collaborating to help families to achieve self sufficiency

- Ensure PNAs (Parent Needs Assistance) referrals are followed up on and continue to improve processes related to PNAs

- Work with UM (Utilization Management) staff and the CDA (Community Development Administrator) from DCF to help problem solve and ensure families gain access to needed services to gain family improvement and stability

- Maintain a regular in-office presence to provide direct supervision, support staff performance and development, conduct meetings, address operational issues in real time, and ensure effective collaboration and continuity of business operations.

- Must be able to drive and have reliable transportation to perform required field-based activities to include observation of staff for performance and support, as required

- Perform other duties as assigned to support departmental and agency goals, as needed and appropriate to the position.

Working HOurs

Childrens Network of Hillsboroughs standard business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. This position is an in-office based position with fieldwork requirements, that averages 40 hours per week. Work hours may vary outside of these standard hours, including evenings and weekends, as needed to meet operational demands. All hours worked will be compensated in accordance with the Fair Labor Standards Act (FLSA) and agency policies, including applicable overtime and other compensation requirements

Travel

Travel within and outside of Hillsborough County is required. The employee must be able to drive and have reliable transportation to perform the essential functions of the position.

Training

All employees are required to complete fifteen (15) hours of training annually, which may be completed online or in a classroom setting. Employees who hold a credential or license relevant to their position must ensure that all training and continuing education requirements are met to maintain their credential or licensure.

Supervisory Responsibilities

This position does not have supervisory responsibilities

Qualifications

Education and Experience

- Bachelors or Masters degree from an accredited college or university in Human Services or a related field.

- Five (5) years of child welfare experience, or an equivalent combination of education and experience.

- Supervisory experience preferred, with a minimum of three (3) years in a leadership role.

Other Qualifications

- Must have knowledge of child welfare processes and rules and be able to use Florida Safe Families Network on-line data

- Must have a working knowledge of community services in our local 5 county area

- Strong organizational and problem-solving skills are a must

- Must have the ability to establish and maintain positive working relationships and work as a team member

- Sensitivity to cultural and socioeconomic characteristics of the agencys staff and clients

- Ability to work flexible hours

- Adherence to professional ethics

- Ability to observe and evaluate staffs abilities in interacting appropriately and effectively with families, children, community resources, service providers, and other professionals

Skills and Abilities

The position requires strong leadership, supervisory, and program management skills, with the ability to effectively oversee intensive family support, family preservation, and front-end child welfare services. Must demonstrate sound judgment, critical thinking, and problem-solving abilities when reviewing complex family circumstances, determining appropriate service needs, and addressing operational or case-related concerns. Strong interpersonal, communication, and collaboration skills are essential for building effective working relationships with staff, families, community providers, and system partners. The position requires the ability to coordinate multiple programs and priorities, analyze and utilize program data to support service delivery and continuous improvement, identify and leverage community resources, and maintain effective documentation and follow-through. Must demonstrate adaptability, accountability, professional discretion, and the ability to provide effective leadership in both office-based and field-based settings while supporting positive outcomes for children and families.

pre-employment requirements

Certificates, License, Registrations, backgrounds, drug screens, Etc.

- Proof of education is required

- Valid drivers license required, with proof of insurance

- Drivers license check is a requirement

- Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE)

- Drug Screening is a requirement

- Childrens Network participates in E-Verify

OTHER REQUIREMENTS

LANGUAGE SKILLS

Ability to read, analyze and interpret general business documents, policies, and regulations is essential. Ability to respond to common inquiries or complaints from various stakeholders of the agency. This position also requires the ability to effectively present information and respond to questions from employees, management, and external stakeholders.

MATHEMATICAL SKILLS

Demonstrates strong mathematical skills essential for analyzing data, managing budgets, and optimizing operational efficiency. Proficient in performing financial calculations, interpreting statistical data, and developing forecasts, they support data-driven decision-making and strategic planning. Their expertise includes working with complex metrics, identifying trends, and evaluating key performance indicators (KPIs) to ensure informed operational adjustments.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to be proactive, as well as handle problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands of this position are generally moderate. The role may require extended periods of sitting, standing, and using a computer. Occasional lifting of office supplies, files, or materials up to 25 pounds may be required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential job functions.

WORK ENVIRONMENT

This is an in-office-based position focused on administrative work, where the noise level may be moderate. This role may involve occasional travel among agency locations, extended periods of computer work, and frequent interactions across multiple departments. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

ADA: Childrens Network of Hillsborough, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

EEO: Childrens Network of Hillsborough, LLC does not discriminate based on race, national origin, gender, religion, veteran status, or disability in employment, in provision of services, or in access to programs.

Childrens Network of Hillsborough, LLC is a Drug-Free Workplace.

Remember: If you are currently an employee of Childrens Network of Hillsborough Florida, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying.