Director of Operations - Prime Line

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Job Profile Summary
The Director, Operations - Prime Line is responsible for the overall operational performance of the Prime Line distribution network, providing strategic leadership and direction to deliver best-in-class service, safety, quality, productivity, and financial results. This role drives operational excellence across all locations, develops high-performing leadership teams, drives accountability and partners cross-functionally to execute business strategies that support growth, customer satisfaction, and long-term organizational success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Leadership & Operational Excellence

- Provides strategic leadership for all Prime Line locations, establishing operational priorities and driving execution against safety, service, productivity, quality and financial objectives.

- Owns operational and financial performance across all Prime Line locations, optimizing labor, distribution, inventory flow, service levels, and operating costs to achieve business objectives and profitability targets.
- Collaborates cross-functionally to align operations with enterprise goals.
- Oversees turnaround strategies for underperforming locations and drives a culture of continuous improvement.
- Develops and executes network strategies that support growth, operational scalability, and long-term business performance.

Talent Development & Team Leadership

- Hires, manages, and develops high-performing Operations teams across Prime Line locations.
- Builds a high-performing leadership culture through talent development, succession planning, performance management, and leadership capability enhancement.
- Coaches and mentors leaders to promote accountability; acts quickly when performance does not meet expectations.
- Conducts performance reviews and supports succession planning and career development .

Customer Experience and Operational Partnership

- Champions initiatives that enhance customer experience through operational excellence.
- Leverages Operations Excellence insights and feedback to drive innovation in service delivery.
- Aligns operational strategies with evolving customer and Prime Line Supply Chain expectations.

- Leads initiatives that improve customer service performance, delivery execution, and overall customer satisfaction.
- Partners closely with Sales, Supply Chain, Merchandising, and Customer Service teams to ensure operational strategies align with customer expectations and business priorities.

Accountability & Engagement

- Ensures compliance with all regulatory requirements, company policies, food safety standards, and workplace safety expectations.
- Leads business reviews, presents performance insights to executive leadership, and develops action plans to address risks and opportunities.
- Drives associate engagement through effective leadership, recognition, and communication, fostering a culture of accountability, transparency and operational integrity.
- Leads organizational change initiatives and operational transformations to support business growth and evolving customer needs.

- Other duties as assigned by manager.

SUPERVISION :

- Directly supervises operations leadership at all Prime Line locations.

RELATIONSHIPS:

- Internal : Prime Line Leadership Team, Mergers and Acquisitions Integration Team, Field Operations, Supply Chain Planning & Replenishment, Region and Area Presidents; Area, Region and HR business partners; Program Office change resources and other Operations, Program Office, Commercial Center of Excellence and Supply Chain leaders.
- External: Customers, vendors, third parties and external consultants as needed.

WORK ENVIRONMENT :

- Onsite: The associate in this role is expected to perform assigned responsibilities in a Prime Line office-based environment.

MINIMUM QUALIFICATIONS:

- 10 years of progressive leadership experience in supply chain operations, including leading warehouse and/or transportation operations.
- 7 years of people leadership experience with demonstrated success leading and developing operations leaders.
- Proven track record of success in P&L ownership, strategic planning, and operational execution.
- Demonstrated success delivering results across key operational metrics, including safety, quality, productivity, and employee retention.
- Demonstrated ability to lead through organizational complexity and influence outcomes across functions and locations.
- Strong understanding of business strategy, operating models, capacity planning, and financial principles.
- Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable business strategies.
- Strong executive presence and communication skills, with the ability to build credibility and influence senior leaders and cross-functional partners.
- Demonstrated ability to lead geographically dispersed teams and successfully develop leaders.
- Demonstrated ability to foster cross-functional collaboration and drive alignment across a matrixed organization.
- Up to 75% travel.

EDUCATION

- Bachelor’s degree in Business, Operations Management, Supply Chain Management or other relevant field or equivalent work experience.

PREFERRED QUALIFICATIONS

- Experience leading multiple geographically dispersed sites.
- Experience in foodservice, distribution, logistics, or a similarly complex operating environment.
- Advanced degree.

This role may also receive annual incentive plan bonus and long-term incentive program.

​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html .

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds).  The expected base rate for this role is between
$115,000 - $175,000

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***