Documentation Specialist II

To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under limited supervision. Uses moderate discretion to modify work practices/processes. Serves as subject matter expert for many business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Lead and assist in leading complex/difficult tasks of moderate latitude and considerable impact.

- Ability to compile, organize and present information clearly and concisely
- Experience in leading projects and/or initiatives of small to medium scope
- Experience in leading, guiding and mentoring others
- Experience in work which displays increasing levels of responsibility and/or authority
- Experience in working with all levels of staff, management, stakeholders, vendors
- Significant experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards
- Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Significant experience in researching, compiling, and documenting data, business processes, and workflow
- Significant experience in working and participating in cross-functional, multi-dimensional teams and projects
- Advanced knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development
- Working knowledge of change management principles and practices
- Advanced organizational, planning and time management skills
- Advanced skill capturing and translating processes and requirements into easily understood terms
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Advanced verbal and written communication skills
- Effective database and presentation software skills
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill identifying and analyzing business requirements and recommending solutions

Desired Qualifications

- Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience
- Advanced knowledge of Navy Federal products, services, programs, policies and procedures
- Working knowledge of Microsoft project and project management tools