About this role
Description
Primary responsibilities include:
- Communicate with customers while providing excellent customer service.
- Maintain customer repair schedule.
- Process / Paperwork Execution
- Generate Estimates, Approvals and Invoice data accurately and consistently.
The Service Advisor reports directly to the General Manager.
Requirements
REQUIREMENTS AND QUALIFICATIONS
- High school diploma or GED
- Industry specific Service Writer/Advisor experience
- Extensive knowledge of medium and heavy-duty truck repair and parts
- Ability to communicate equally well with customers, Technicians and leadership
- Valid driver’s license
- Proficient computer skills for iTrack data entry, use of vendor-based web applications and MS Office Outlook
- Ability to stand, sit and walk within the shop and office
- Ability to climb in and out of customer vehicles
- Ability to safety lift 20 pounds