Deposit Servicing Associate II (Hybrid)

Job Type
Full-time

Description

Our Mission: To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind.

Our Vision: To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Purpose in Deposit Servicing: To ensure accurate and timely processing of member transactions, maintain compliance, and deliver exceptional service that builds trust and supports financial well-being.

Who We’re Looking For

We’re seeking a Deposit Servicing Associate who is:

- Detail-oriented and organized – You thrive in a fast-paced environment and ensure accuracy in every task.
- A proactive problem solver – You take initiative to resolve issues and improve processes.
- A collaborative team member – You work well with others and contribute to team success.
- Customer-focused – You deliver exceptional service and build lasting relationships.

What You’ll Do

- Process and reconcile member transactions including ACH, wire transfers, and check items.
- Maintain and audit IRA and Term Share Account records, including distributions and death claims.
- Support Visa and debit card servicing including loan setups, fraud reporting, and inventory monitoring.
- Research and resolve transaction discrepancies and member inquiries.
- Participate in team huddles, training, and continuous improvement initiatives.

What You Bring

- High school diploma required; college degree preferred.
- Minimum one year of experience in deposit servicing or a related financial services role.
- Strong attention to detail and organizational skills.
- Ability to work independently and manage multiple priorities.
- Proficiency in Microsoft Office Suite and internal systems.
- Demonstrated competencies in teamwork, member/customer focus, interpersonal skills, accountability, flexibility, self-starting, and appreciating others.

What We Offer

- Competitive compensation with performance-based incentives.
- Virtual-first work environment.
- Comprehensive benefits package including: Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) with match and a pension plan
- Paid vacation, sick, and personal time
- Student loan paydown program

- Ongoing training and a supportive, growth-focused culture.
- A collaborative team environment where your contributions are recognized and valued.

Job Status: Non-Exempt

Pay Range: $22.00 - $26.00 per hour, commensurate with experience.

Direct Federal Credit Union is an Equal Opportunity Employer (M/F/D/V).

Salary Description
$22–$26 per hour