IT Technical Tools Trainer & Systems Analyst

SAIC is seeking a skilled Technical Trainer & IT Systems Analyst to lead end-user training, adoption, and enablement for mission-critical tools and data systems. In this role, you will bridge the gap between technical system administration and end-user proficiency—designing instructional content, delivering live training, and serving as the primary Subject Matter Expert (SME).

This position is in McLean, VA and requires an active TS/SCI clearance with Polygraph.

Primary Training & Enablement Responsibilities:

- Instructional Delivery & User Coaching: Deliver interactive, hands-on instructor-led training (in-person and virtual), workshops, and targeted 1-on-1 coaching sessions for new user onboarding and advanced tool features.
- Curriculum & Materials Development: Design, create, and maintain comprehensive training collateral, including standard operating procedures (SOPs), user manuals, quick-reference job aids, workflow diagrams, and multimedia learning modules.
- SME Guidance & Troubleshooting: Act as the primary Subject Matter Expert (SME) for the application, providing tier-level functional guidance, user troubleshooting, and best-practice workflows.
- Training Needs & Feedback Analysis: Analyze user feedback, support tickets, and system usage metrics to identify knowledge gaps, measure training effectiveness, and implement targeted user engagement strategies.
- Agile Training Integration: Work closely within an Agile Scrum team environment to align training deliverables and release notes with regular application updates and feature rollouts.

Systems Analysis & Data Management Responsibilities:

- Data Evaluation & Visualization: Collect, compile, evaluate, and publish information and statistical data included in documents, records, forms, reports, plans, policies, and regulations, presenting complex and financial datasets in clear, visualized formats.
- Requirements Analysis: Provide architectural and engineering support to translate user feedback and operational workflows into business and production requirements.
- Technology Evaluation: Analyze new technologies, hardware, and software (including cloud networks and tools) to determine applicability and integration opportunities within existing or proposed systems.

- Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience.
- TS/SCI with polygraph.
- Training Capability: Demonstrated ability to work as a dedicated tools trainer and drive user engagement and adoption.

Five (5) or more years of demonstrated experience in the following:

- Serving as a Subject Matter Expert (SME) for technical applications, providing guidance and troubleshooting support.
- Analyzing user feedback, support tickets, and usage data to identify training gaps and improve engagement strategies.
- Working within an Agile Scrum team environment.
- Performing technical and business requirements analysis.
- Working with and evaluating financial data sets.
- Providing data in a visualized format (dashboards, charts, and structured reports).
- Utilizing tracking and task management tools such as Jira.
- Utilizing team collaboration and documentation tools such as Confluence (or equivalent).