Senior Claim Resolution Specialist, Property

Description
Manages, investigates and resolves assigned moderate to severe property loss claims under limited supervision. Provides policyholders with exceptional customer service.

Training is a critical component to your success and that success starts with reliable attendance.  Attendance and active engagement during training is mandatory

This position is listed as remote.

Responsibilities:

- Investigates, determines coverage of loss and adjusts all elements of Property Loss claims of moderate-high severity.
- Handles moderate- severe complexity claims assigned under little supervision.
- Works with a Field Appraiser or Liberty network contractor in the appraisal process of moderate- severe complexity claims.
- Explains coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
- Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
- Identifies suspicious losses.
- Recommends referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
- May be called upon for catastrophe duty.
Qualifications
- Demonstrated understanding of building construction principles.
- Requires strong knowledge of claims handling procedures, and a full working knowledge of claims operations and procedures.
- Proven ability to provide exceptional customer service experience.
- Effective negotiation skills.
- Ability to effectively and independently manage workload while exhibiting good judgment.
- Strong written and communication skills; interpersonal skills; computer skills with the ability to work with multi-faceted systems; and analytical skills.
- The capabilities, skills and knowledge required is normally acquired through bachelor’s Degree or equivalent experience and at least 5 years of directly related experience.
- Completion of advanced property training.
- Ability to obtain proper licensing as required.
About Us
Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

- California (https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-fair-chance-act.pdf)
- Los Angeles Incorporated (https://bca.lacity.gov/Uploads/fciho/FCIHO-factsheet-2024-03-05.pdf)
- Los Angeles Unincorporated (https://jobs.libertymutualgroup.com/wp-content/uploads/2025/01/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf)
- Philadelphia (https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/pa-philadelphia-fair-chance-law.pdf)
- San Francisco (https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-san-francisco-fair-chance.pdf)