About this role
Overall Compensation & Benefits:
- Medical, Dental, & Vision insurance packages - FT employees
- 401k plan – Employer matching
- Paid time off accruals
- 20% Employee discount
- Free Box Items for employees
- Performance reviews (30-day, 6-month, Annual)
- Quarterly Bonus*
- Happy Hour Bonus*
- Birthday Bonus*
*For more information, please contact us, and we will be happy to answer any questions about this benefit.
General Purpose: To provide customer service in a friendly and professional manner that consistently follows the Customer Service Standards, to maintain a high level of customer satisfaction by properly handling all inquiries, orders, special orders and returns. Assist in creating an abundant, well-stocked meat department that is clean, organized, and appealing.
Essential Duties:
- Act as a resource for all customer inquiries by providing the source of all meat products, the vendors we carry, and the quality of product in comparison to the local competition.
- Put away all deliveries, be aware of packing dates, and rotate product accordingly
- Operate machinery safely and cleanly.
- Proactively assist customers within the guidelines outlined in our Customer Service Standards.
- Cut and merchandise various grades of poultry, fish, and boneless meats to accommodate customers’ requests.
- Attractively portion, present, and package merchandise according to customers’ requests and in a way that minimizes shrink and maximizes sales.
- Complete preparation of basic meat products (sausage, fajitas, kabobs, stuffed peppers, etc.)
- Promote featured and sale items, recommend other store products whenever possible, and have knowledge of store layout to refer customers to appropriate aisles when asked about product locations.
- Handle all returns and/or customer complaints in a professional manner and refer customers to the Meat Manager when necessary.
- Ensure all products meet quality standards through proper rotation and by only selling fresh products.
- Maintain a clean and safe work environment in accordance with health code regulations.
- Use knives and operate all equipment in a safe and sanitary manner.
Other Responsibilities:
- Assist other team members in achieving the goals of the department and the store.
- Attend scheduled Meat Department meetings and all store meetings.
- Adhere to all Meat Department and store policies as outlined by the Meat Manager, Staff Member Handbook and Injury and Illness Prevention Plan.
- Maintain clean and neat appearance in compliance with Dress Code policy.
Work Environment:
• Ability to work under a variety of conditions, including cold temperatures for extended periods of time.
• Ability to work safely around kitchen machinery and sharp knives.
Qualifications
Qualifications:
- Minimum of 1 ½ years relevant work experience.
- Intermediate knowledge of meat cuts and grades, and product sources.
- Ability to properly handle sharp knives, sausage maker and learn to operate other equipment.
- Able to work independently.
- Ability to perform basic math for cutting test, pricing, inventory, etc.
- Previous customer service experience with a friendly, outgoing personality.
- Excellent listening and communication skills.
- Ability to understand Department of Health regulations, and complete Food Handler’s Certificate within 10 days of employment.
Physical Demands:
- Ability to lift and carry up to 75 lbs throughout any assigned shift unassisted.
- Ability to stand and walk for extended periods of time.
- Ability to stoop, kneel and crouch.
- Ability to sustain repetitive arm and hand motion.