Associate-Tech Ops Engineering

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

We are looking for a motivated and technically skilled Associate – Technology Operations Engineering to join our team. In this role, you will be responsible for ensuring the stability, reliability, availability, and performance of business-critical Identity applications and technology platforms. You will work closely with engineering, infrastructure, and cross-functional teams to proactively monitor production environments, troubleshoot complex technical issues, drive incident resolution, and implement automation and operational improvements. The ideal candidate will bring a strong problem-solving mindset, a passion for operational excellence, and a commitment to delivering resilient, scalable, and highly available technology services in a fast-paced environment.

- Applicable experience in production/service delivery/operations support environment. Good to have a security background with stress on authentication and cyber security
- Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script. Good Exposure in any one is a plus
- Hands on administrative experience with application servers and application performance monitoring tools (Eg. ELF, Dynatrace, Splunk, Prometheus, or other open source tools)
- Hands on CICD pipelines
- Knowledge of ITIL Service Operations processes
- Clear understanding of one or more Cloud systems (AWS, Open Shift, Azure Cloud, Oracle cloud or others)
- Basic understanding of containerization, docker and Kubernetes
- Knowledge of distributed (multi-tiered) systems, algorithms and relational databases/no-SQL Databases
- Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree
- Good communication and interpersonal expertise.
- Able to understand SRE practices