About this role
POSITION SUMMARY
The Claims Vendor Coordinator manages vendor service-level agreements, billing guidelines, and vendor onboarding/offboarding. This role handles vendor assessment, recommendations and the vendor contract process; oversees daily vendor operations; identifies training needs; and collaborates with the Claims Vendor Supervisor.
PRINCIPAL DUTIES & RESPONSIBILITIES
- Perform vendor onboarding process from evaluation, through contract execution and final activation.
- Develop and maintain standard metrics for vendor performance, invoice review, and fee schedule contracts.
- Oversee the day-to-day operations of all vendors supporting the claims department.
- Proactively request, maintain, and document compliance certificates for Independent Adjusters.
- Monitor catastrophe and storm surge activity to ensure adequate independent adjuster coverage and collaborate with other departments when a State of Emergency (SOE) is declared.
- Maintain strategic relationships with vendors to service immediate and emerging needs.
- Partner with Claims Quality Assurance to review regular audits of vendors – identify trends and areas for improvement.
- Conduct Quarterly Business Review meetings with vendors and bi-weekly checkpoint meetings with Field IA vendors.
- Collaborate with the Training Department to identify and recommend appropriate training sessions for Independent Adjusters.
- Adhere to Federal and State laws and regulations.
- Any other duties needed to help fulfill the CA FAIR Plan Association’s Mission, abide by the CA FAIR Plan Association’s Values, and achieve the CA FAIR Plan Association’s Strategic Objectives.
- Must be available to work outside regular business hours and oversee projects during catastrophic events or States of Emergency.
KNOWLEDGE & SKILLS REQUIREMENTS
- Bachelor’s degree or equivalent
- 5+ years’ experience in property claims, including experience in large loss property claims.
- Ability to review contracts and execute the contract negotiation process.
- 3+ years’ experience collaborating with vendors and reviewing performance/quality of vendor work product.
- Exceptional analysis, writing and presenting skills.
- Fair Claims Settlement Practices Regulations & SIU Certification.
- Demonstrated communication skills, both verbal and writing skills.
- Proficient with Microsoft Office Suite of Products.