Director of Risk and Project Management - QI Department (New Haven)

Position: Director of Project and Risk Management

Department: Quality Improvement

Location: New Haven

Salary: $110,000-125,000/year

Schedule: Full time, 40 hours, 1st shift, Monday-Friday

The Connection is seeking a detail-oriented, highly organized Director of Project and Risk Management to lead enterprise project delivery, property portfolio oversight, and operational risk mitigation. Reporting to the Vice President of Quality, Information, and Risk, with matrix accountability to the Director of Facilities, this blended leadership role will establish project governance, coordinate cross-functional stakeholders, manage property-related risk, and support the effective stewardship of agency assets. Primary responsibilities include:

- Lead the insurance placement and renewal process for the agencys property and operational risk portfolio, including exposure analysis, coverage evaluation, and coordination with brokers and internal stakeholders.

- Oversee claims administration and loss management, with emphasis on property damage claims, including incident reporting, documentation, insurer coordination, reserve and recovery monitoring, and corrective-action follow-through.

- Assess property and capital improvement needs; develop capital project scopes, schedules, budgets, and risk controls; lead in the management and implementation of capital project/facility related grants; and manage vendor procurement, performance, change orders, and closeout for renovation and repair initiatives.

- Provide contract and performance oversight for the external property management firm serving more than 100 permanent supportive housing units, including service-level monitoring, compliance review, issue escalation, and coordination of maintenance and capital priorities.

Qualified candidates will have a bachelors degree in a related field and at least five years of progressively responsible experience in property management, project or program management, and enterprise risk management, or a masters degree and at least three years of relevant experience. Success in this role requires strong capabilities in project planning, risk assessment, vendor and contract management, data analysis, stakeholder communication, issue escalation, and problem resolution.

This is an excellent opportunity for a professional who can strengthen project governance, mitigate operational and property risk, optimize vendor performance, and support the safe, reliable delivery of mission-driven human services programs.

Orientation:

If selected for employment with The Connection, newly hired employees will be required to attend a two (2) day mandatory New Hire Orientation at our Roscommon office located in Middletown.

Benefits:

- Medical, dental, vision benefits are offered along with other additional voluntary coverages with full time employment

- 403(b) retirement plan with employer matching contribution

- Company paid short- and long-term disability and life insurance with full time employment

- Paid time off (vacation, personal and sick) with full time employment

- 12 paid holidays

The Connection is a statewide human services and community development agency that provides unique solutions to the problems of homelessness, mental illness, substance use, improving child welfare and community justice rehabilitation. For additional information, visit www.theconnectioninc.org .