Dispute & Deduction Management Lead

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Opportunity

The Dispute & Deduction Management Lead is a strategic partner within the Order-to-Cash (O2C) organization responsible for driving best-in-class deduction, dispute resolution, and customer claims management processes that protect revenue, improve cash flow, and enhance customer experience. This role serves as the operational owner and primary escalation point for deduction management activities, leading outsourced service partners, influencing cross-functional stakeholders, and driving continuous improvement across people, processes, systems, and controls.

The position partners closely with Customer Service, Customer Success, Commercial, Finance, Supply Chain, Sales, Distribution, Transportation, IT, and third-party service providers to identify root causes of deductions, reduce financial leakage, accelerate dispute resolution, improve working capital performance, and strengthen customer relationships. The role leverages data, analytics, and process excellence to deliver sustainable improvements while ensuring compliance with contractual, financial, and operational requirements.

Key Responsibilities

Customer Operations & Business Partnership

- Serve as the primary business partner and subject matter expert for Deduction and Dispute Management, collaborating with customers, internal stakeholders, and outsourced service providers to optimize Order-to-Cash performance, customer satisfaction, and cash flow outcomes.
- Develop strong customer and cross-functional relationships while leveraging knowledge of customer agreements, deduction trends, operational processes, and compliance requirements to proactively mitigate risk and resolve complex business issues.
- Partner with Commercial, Finance, Supply Chain, Customer Service, and Logistics teams to align priorities, improve service performance, and deliver sustainable business results.

Deduction & Dispute Management

- Optimize the end-to-end management of deductions, disputes, claims, chargebacks, shortages, and promotional settlements, ensuring compliance with contractual obligations and company policies.
- Drive timely investigation, validation, resolution, and recovery activities to improve cash recovery, reduce write-offs, minimize revenue leakage, and strengthen working capital performance.
- Leverage analytics and root-cause analysis to identify recurring issues and implement corrective actions that reduce future deductions and improve operational effectiveness.

Outsourced Partner Performance Management

- Partner with outsourced service providers to deliver operational excellence, meet service-level commitments, and support Order-to-Cash business objectives.
- Monitor performance through KPIs, service-level agreements, quality metrics, and regular business reviews to improve productivity, compliance, and cash recovery results.
- Ensure effective governance through standardized processes, current documentation, performance reporting, and continuous improvement initiatives.

Process Excellence, Systems & Continuous Improvement

- Drive continuous improvement initiatives focused on process simplification, automation, standardization, and operational efficiency across the Deduction Management process.
- Partner with Business Process Owners, IT, Finance, and Customer Service teams to optimize systems, workflows, data governance, and digital capabilities that support a scalable and customer-centric operation.
- Promote data integrity, regulatory compliance, financial controls, and audit readiness through effective governance, process documentation, and issue resolution.

Analytics, Reporting & Business Insights

- Leverage advanced analytics and business intelligence tools to identify trends, risks, opportunities, and performance gaps that enable data-driven decision-making.
- Develop and maintain KPI dashboards and reporting that provide visibility to operational performance, deduction trends, cash recovery, customer outcomes, and financial impact.
- Translate data into actionable insights and strategic recommendations that support continuous improvement, business performance, and organizational goals.

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Qualifications

- 5+ years of progressive experience in Order-to-Cash, Deduction Management, Accounts Receivable, Customer Operations, Finance Operations, or related functions.
- Outsourced partner governance and vendor management (e.g., GBS, BPO, 3PL or Vendors)
- Experience with ERP systems (Oracle or similar preferred).
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Business analytics and data storytelling
- Excellent written and verbal communication skills
- Digital transformation and automation experience
- Continuous improvement of leadership and processes
- Change management capabilities
- Cross-functional influencing skills
- Proven track record of driving operational improvements, process optimization, and business transformation initiatives.

Preferred Certifications

- Lean Six Sigma Green Belt or Black Belt
- APICS / ASCM CPIM
- CSCP Certification
- PMP Certification
- Change Management Certification

Physical Requirements and Work Environment

This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

This job description describes the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities. Duties and responsibilities may be modified, added, or removed as necessary to meet business and organizational needs.

Compensation

The target base salary range for this role is $50,000-$63,000 (non-exempt) per year. This range reflects the anticipated compensation for the role. Where pay falls withing the range may vary based on many factors, including, but not limited to, job responsibilities, skills, experience, education, certifications, location and applicable geographic pay zones, market conditions, internal equity and business considerations. Compensation decisions are made based on an assessment of the candidate’s qualifications and the totality of relevant factors.

In addition to base salary, this role is eligible to participate in an annual short-term incentive program, subject to plan terms and eligibility requirements.

Benefits

Galderma offers a competitive and comprehensive benefits program, including medical, dental, and vision coverage, a 401(k) plan with employer match, paid time off, and other benefits, subject to eligibility and applicable plan terms.

Work Authorization

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the United States.

What We Offer
At Galderma, you’ll be part of a purpose-driven organization committed to advancing dermatology and improving patient outcomes worldwide. We offer competitive compensation, annual incentive opportunities, and comprehensive benefits, along with meaningful opportunities for growth, development, and collaboration in an inclusive and innovative environment.

Next Steps

- If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
- The next step is a virtual conversation with the hiring manager
- The final step is a panel conversation with the extended team

Don't meet every single requirement? At Galderma, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role, but your experience doesn't align perfectly with the qualifications listed, we encourage you to apply anyway!

If you are considering employment at Galderma, review our job postings at www.galderma.com/us/careers . Please be aware of fraudulent job offers and individuals falsely claiming to represent our Human Resources department. Our company will never request or offer payment, personal financial information, or sensitive data (such as Social Security numbers or bank details) during the early stages of recruitment. All legitimate communications from our HR team will come from official company email domains and follow our established hiring process.