Systems Specialist

Inside the Role
Daimler Truck Financial Services is an integral part of the biggest Truck and Bus manufacturer in the world – Daimler Truck. We complete integrated Truck and Bus solutions and by doing so, make the world of our customers easier. People are at the heart of all we do, and we live in a value-based culture characterized by respect, openness, and trust. As Business Partner Manager - Datacenter for DTFS Americas, you would be the primary IT Infrastructure and Technology contact for business partners and to ensure that business-oriented end-to-end Datacenter IT solutions are provided. The Business Partner Manager – Datacenter provides consulting and supports requests, demand management and steers the solution through implementation.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Pay offered dependent on knowledge, skills, and experience

Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.

What You Drive at DTFS

- Responsible for supporting the IT Applications demands from the DTFS business IT. This includes facilities in DTFS globally.
- Ability to manage internal and external suppliers responsible for IT Infrastructure services. Must maintain collaboration with DTNA IT Infrastructure Team
- Act as primary IT Infrastructure and Technology contact for associated business partner regarding all topics such as consulting, request management and demand management.
- Ensure provision of business-oriented IT end-to-end solutions in cooperation with the TAF Partners, external vendors and business departments. Provide consulting to the business partner on tailored IT services and solutions and propose other possible uses or innovative solutions.
- Plan, coordinate, implement and document IT projects including transforming business objectives into IT deliverables.
- Account for IT Service Continuity Management (e.g. incident & change management, Problem Management and CAB Meetings) and the Major Incident Management (MIM) process.
- Request portfolio updates from strategy, portfolio & partner management team based on customer needs
- Account for local governance & administrative tasks (e.g. conduct performance risk management and audits)
- Ability to make IT Infrastructure related decisions on a Daily basis while meeting with the Business and IT teams which will define the Project Timelines, Build and Support Cost and the process to stabilize the environment after delivery
- Providing status reports to the IT Manager on a weekly basis with regard to Project and Business Demands and issues
- Driving Partner and provider governance, documenting performance and metrics along with suggesting continual service improvements to improve delivery to business

Knowledge You Should Bring

- Bachelor’s Degree in Computer Science, Information Technology or related fields or any Bachelor’s Degree with 5 years of experience in IT or 8 years of relevant experience in lieu of degree
- 5+ years of experience in IT Infrastructure, IT Service Management, IT Operations, Business Relationship Management, or related technology functions.
- Experience managing IT incidents, changes, problem management, and demand management processes.
- Experience partnering with business stakeholders to gather requirements, prioritize demand, and deliver technology solutions.

Exceptional Candidates Might Have

- Experience in IT Infrastructure Service Provider Management

- Knowledge of IT Service Continuity Management

- Experience in Business Processes and Strategy

- Experience in Stakeholder Management

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-
Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type:
Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

- Applicants must be legally authorized to work permanently in the country of posting
- Final candidate must successfully complete a criminal background check
- Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
- EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935