About this role
Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, safety-oriented and driven people. The Reliability Maintenance Engineering (RME) team are the business partners who work tirelessly behind the scenes to keep our network running — maintaining and optimizing the equipment, systems, and infrastructure that make the Amazon customer experience possible.
The RME Manager is the site engineering lead for all reliability, maintenance, and engineering matters at MEX3. This role owns equipment availability, maintenance planning, budget management, and vendor management across the Fulfillment Center, and is responsible for leading the site maintenance team and building a strong culture of safety. The RME Manager ensures all statutory compliance requirements are met to provide a safe working environment for every occupant of the building, delivers a high level of equipment availability to the General Manager, and partners with the International RME and Central Engineering teams to plan for future growth. The role operates under the International RME framework (AMS — Amazon Maintenance System) and includes taking part in network-wide improvement initiatives and implementing standards created elsewhere in the network.
Key Job Responsibilities
- Lead, develop, and mentor the site maintenance team (Area Managers and technicians), owning annual performance management and talent development for direct reports.
- Own overall building and facilities maintenance — reliability, performance, and cost — for all equipment, electrical systems, HVAC-R infrastructure, PLC control systems, conveyors, sortation, and material handling equipment (MHE).
- Partner with the site Safety department and Site Leadership to implement, record, and audit safety and statutory compliance programs. Own the legal responsibilities as the site engineering lead within this framework.
- Own and manage the site RME budget, including maintenance planning, spare-parts strategy, and cost control.
- Develop and apply Preventive Maintenance (PM) routines, with a key focus on preventative maintenance programs that drive equipment availability.
- Manage third-party vendor relationships and AMCs (Annual Maintenance Contracts) with appropriate service levels; conduct technical review of vendor deliverables for accuracy, completeness, and compliance.
- Implement standards validated by the International RME / Central Engineering team and participate in continuous improvement initiatives to create or update standards as required.
- Work with the recruitment team to ensure allocated headcount is filled with high-quality, experienced staff.
- Deliver regular status reports and executive-level briefings to senior stakeholders across engineering, operations, and safety functions.
Key job responsibilities
- Lead, develop, and mentor the site maintenance team (Area Managers and technicians), owning annual performance management and talent development for direct reports.
- Own overall building and facilities maintenance — reliability, performance, and cost — for all equipment, electrical systems, HVAC-R infrastructure, PLC control systems, conveyors, sortation, and material handling equipment (MHE).
- Partner with the site Safety department and Site Leadership to implement, record, and audit safety and statutory compliance programs. Own the legal responsibilities as the site engineering lead within this framework.
- Own and manage the site RME budget, including maintenance planning, spare-parts strategy, and cost control.
- Develop and apply Preventive Maintenance (PM) routines, with a key focus on preventative maintenance programs that drive equipment availability.
- Manage third-party vendor relationships and AMCs (Annual Maintenance Contracts) with appropriate service levels; conduct technical review of vendor deliverables for accuracy, completeness, and compliance.
- Implement standards validated by the International RME / Central Engineering team and participate in continuous improvement initiatives to create or update standards as required.
- Work with the recruitment team to ensure allocated headcount is filled with high-quality, experienced staff.
- Deliver regular status reports and executive-level briefings to senior stakeholders across engineering, operations, and safety functions.
A day in the life
As the RME Manager at MEX3, you'll be the engineering owner of the building. You'll start the day aligned on safety and equipment availability, work alongside Operations and Safety leadership to keep the site running, lead your maintenance team through planned and reactive work, manage your third-party service providers, and partner with the International RME team on continuous improvement and future growth. You'll blend strategic planning, hands-on problem-solving, and team leadership.
About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
Basic Qualifications
- 7+ years of employee and performance management experience
- 7+ years of facilities management, office management, corporate administrative services, or hospitality management experience
- 5+ years of industrial maintenance experience
- 4+ years of Computerized Maintenance Management System (CMMS) experience
- 4+ years of managing department spend and labor budgets, performing root cause analysis (RCA), and implementing continuous improvement (CI) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree
- Experience in English-language communication skills, both written and verbal
Preferred Qualifications
- Master's degree, or Six Sigma Black Belt Certification
- Experience in design review process to incorporate electrical, mechanical, automation controls solutions to drive equipment reliability and standards
- Experience in automated conveyors systems and controls, electrical and electronic principles, blueprint and electrical schematic reading, CMMS programs, preventive maintenance procedures, industrial electrical, industrial controls , industrial electronics
- Experience leading network level/multi-site maintenance organizations
- Experience maintaining material handling equipment and integrated systems
- Experience working with major MHE integrators
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.