Business and Technology Intern: Live and VIP Product

Locations : Austin, Texas, United States of America
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Please note a requirement for this internship:

Must be currently enrolled in a Bachelor's Degree granting program in Business, Computer Science, Information Technology, Data Analytics, or a related field with an anticipated graduation date no earlier than December 2027.

EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun.

The Business and Technology Intern will report to the Director, Product Management, Live Fan Care. You will deliver a project focused on identifying and prioritizing opportunities to leverage Artificial Intelligence (AI) across Fan Care to improve fan experiences, advisor effectiveness, and operational efficiency. You will work with cross-functional teams to evaluate potential AI use cases, assess their business value and feasibility, and develop recommendations to inform future AI investments.

Responsibilities:

- You will research and assess potential AI use cases across Live Fan Care, identifying opportunities to improve fan experience, advisor productivity, and operational performance.
- You will collaborate with cross-functional teams to understand business needs, existing AI capabilities, and opportunities for innovation.
- You will develop a prioritization framework to evaluate AI opportunities based on fan value, business impact, technical feasibility, cost, and potential return on investment.
- You will develop and present a recommended shortlist of AI opportunities, including expected benefits, key considerations, and recommendations for future exploration or investment.

Qualifications:

- Currently enrolled in a Bachelor's Degree granting program in Business, Computer Science, Information Technology, Data Analytics, or a related field with an anticipated graduation date no earlier than December 2027.
- Interest in Artificial Intelligence, emerging technologies, and their application to business problems.
- Experience researching, analyzing information, and developing data-informed recommendations.
- Strong communication, problem-solving, and collaboration skills.

Suggested final deliverable: An AI Opportunity Assessment & Prioritization Framework, including an inventory of potential use cases, a weighted evaluation scorecard, and a recommended shortlist of opportunities for Fan Care leadership consideration

About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.