Test Scheduler

At Healthcare Outcomes Performance Company (HOPCo) , we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

- Competitive Health & Welfare Benefits

- Monthly $43 stipend to use toward ancillary benefits

- HSA with qualifying HDHP plans with company match

- 401k plan after 6 months of service with company match (Part-time employees included)

- Employee Assistance Program that is available 24/7 to provide support

- Employee Appreciation Days

- Employee Wellness Events

As HOPCO continues to grow, we are looking for a Test Scheduler in our Corporate Headquarters.

Please see below for the functions and requirements to be a Test Scheduler with HOPCo.

ESSENTIAL FUNCTIONS

- Schedules tests for the patient within practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location

- Gathers pertinent information from insurance carriers, physician, and patient chart to make certain of appropriate matching to contracted service providers

- Call patients to schedule test with-in required time as designated by policies and procedures

- Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.

- Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.

- Communicates clinical instructions needed for appointments/procedures.

- Input required data to include referrals plus and coded notes.

- Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.

- Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.

- Initiate authorization for the test within the required time as designated by policies and procedures.

EDUCATION

- High school diploma/GED or equivalent working knowledge preferred.

EXPERIENCE

- 1-2 years of test scheduling experience or related experience.

- Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

KNOWLEDGE

- Knowledge of insurance plans.

- Knowledge of computer systems.

- Knowledge of grammar, spelling and punctuation to type patient information.

SKILLS

- Skill in customer service and an understanding of HOPCo code of conduct and culture.

- Skill in communicating effectively with physicians, clinical staff, hospital staff and the public.

- Skill in establishing good working relationships with both internal and external customers.

ABILITIES

- Ability to maintain patient confidentiality.

- Ability to communicate with upset and frustrated patients.

- Ability to obtain patient history and medical history.

- Ability to work on multiple projects and to prioritize tasks. Ability to meet time sensitive goals.

ENVIRONMENTAL WORKING CONDITIONS

- Normal office environment.

PHYSICAL/MENTAL DEMANDS

- Requires sitting and standing associated with a normal office environment.

- Some bending and stretching required.

- Manual dexterity using a computer keyboard, phone and scanner.

The HOPCo team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.

#HOPCo

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