Courtesy Clerk (63584)

JOB DESCRIPTION

COURTESY CLERK

PURPOSE STATEMENT : To provide courteous service to customers through careful bagging and carryout of purchases.

SIGNIFICANT JOB RESPONSIBILITIES

- To provide customer service by smiling, greeting and thanking all customers.

- To respond to customer questions/requests and explain store policies in a courteous manner.

- To bag customer purchases quickly, insuring that the bags are not overloaded and the merchandise is not damaged. To move bagged purchases from the store to the customers vehicle.

- To clean store floors, check lanes, carts, restrooms, windows, parking lot and cases. Safely use cleaning equipment and chemicals.

- To prevent loss of money and merchandise through removal of bottom-of-cart items, careful product handling, completion of price checks on-not-on file or mis-scanned items.

- To assure the safety of self, customers and co-workers by understanding and practicing store safety rules and notifying a supervisor of any potential hazard immediately (water, broken containers, floor mats).

- To understand the operation, safety requirements and restraints of bag stands, baler, case cutter, check lanes and intercom system.

- To bring shopping carts into the store from the parking lot, so that NO carts are left on the lot.

- To bring bales and boxes of grocery bags from the backroom to the front-end and refill each bag stand area.

- To return merchandise not wanted by customers (go back) to their location on the shelf.

- To change signs, banners and ad in the front/interior of the store.

- To perform miscellaneous tasks assigned by supervisors and managers, substituting for absent workers and performing any additional tasks necessary to provide products and services to customers.

SUPERVISION RECEIVED : Courtesy Clerks report directly to the Front-End Manager or Store Manager.

Qualifications

QUALIFICATIONS:

REQUIRED:

- Basic mathematical ability (add, subtract, multiply, divide).

- Able to give/receive complex verbal instructions/descriptions to/from supervisors/co-workers concerning store policy/procedures and use of equipment.

- A stable work and educational history.

- The ability to read and write English. Able to read instructions, labels, numbers, printed paper and forms.

- Make judgments concerning customer interaction and the bagging of purchases.

- Able to bag customer purchases so products will stack without damage (spatial relationship).

- Good interpersonal communication skills.

PREFERRED:

- High school diploma or equivalent.

- Prior experience in a related type of job.

- Prior experience operating a baler, case cutter, cleaning/sanitation equipment and intercom.

TASKS OF THE JOB – (Courtesy Clerk) This position generally includes:

1. Mobility:

- Move to perform: the completion of price-checks in aisles, the removal of bottom-of-cart items, the bagging of purchases and to return go backs, face/clean/stock shelves and to move from the store to customers car in parking lot and back to store with carts: approximate maximum of 100 yards.

2. Work on tile, asphalt, or concrete for a maximum of 8 hours in duration.

3. Unload customer purchases from and to cart/checkstand/car, 10 to 15 lbs. each.

4. Move a maximum of 75 lbs. up to 10 feet.

5. Twist at the waist while cleaning, sorting, load/unloading, moving/removing merchandise.

6. Pick up items from floor/case/shelf/cart/bottom of cart/ground/checkstand.

7. Attain merchandise on the top of grocery shelves, approximately 84 inches from the floor.

8. Attain merchandise on the check-lane and cart.

9. Clean checkstand/belts/equipment, front-end, backroom and in store aisles; fill backstand area, and replenish supplies.

10. Handle paper/plastic bags, car-door opening/closing handles.

11. Grasp and handle wet/cold/hot/crushable store products, shopping carts and cleaning supplies.

12. Recognize merchandise, bag size, product size, shelf tags, labels on products, grocery carts, signs, customers, and cars.

13. Perceive color difference in produce/grocery items.

14. Respond to intercom, customer and co-worker questions and responses.

15. Use the intercom system.

16. Read labels, signs, tags, ad, numbers, and aisle markers.

WORK ENVIRONMENT

1. Inside and outside work with variations in heat/cold/dust/humidity.

2. Exposure to all weather conditions (hot, cold, rain, snow, sun, ice, and wind).