About this role
POSITION SUMMARY
As an Assistant Manager, you’ll put your customer service and property management experience to work in assisting your Multi-Site Manager in all community operations with an emphasis on accounts payable. You’ll have direct contact with our customers and will serve a key role in leasing apartments and maintaining and enhancing our customer service platform.
Our Assistant Managers are critical members of our team. They’re responsible for providing great customer service - the cornerstone of the RedPeak experience – and keeping the community running smoothly.
Position Details
Schedule: Monday - Friday
Pay: $26-$29/hour, plus bonuses
Multi-Site: 549 Apartments,12 Buildings
Office Located at: 1044 N Downing St, Denver, CO 80218
WHAT YOU'll DO:
Actively support fellow team members and CM through ongoing mentoring, learning opportunities, and effective communication. As second in command, take a leadership role with resident relations and fellow team members through knowledgeable, confident support.
- Leads team and supervises vendors to ensure all residents receive professional service in every area property operations.
- Work with leasing staff to ensure leasing/marketing goals are being met Increase/maintain occupancy by aiding in leasing functions.
- Positively impact RedPeak’s reputation through effective Emotional Intelligence and communication skills.
- Provide exceptional customer service and create thoughtful customer and team member experiences. Demonstrate and uphold RedPeak service expectations, ensuring minimal resident turnover.
- Walk apartments and prepare move-in gifts to ensure readiness for future residents; prepare keys and change locks for future move-ins.
- Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
- Ensure adherence to RedPeak standards by monitoring curb appeal, timely and effective lead management response, and audits to guarantee compliance.
- Ensures the properties under management are maintained to the highest standards vs. comparable properties in the market.
- Assist Community Manager in day-to-day community operations, ensuring that all RedPeak policies and procedures are being followed; ensures all team members are current on training.
- Maintain positive relations with all community vendors; provide vendors with applicable service expectations and obtain and approve bids for vendor-aided community projects ensuring coverage of necessary scope of work.
- Manage daily accounting practices to ensure accurate billing, cash flow management, delinquency management, and month-end reporting processes.
- Monthly management and payment of community invoices; approving and coding invoices for payment.
- Monthly posting of rent charges including utility charges if applicable; rent collection and delinquency management; managing write-offs and collection accounts.
- Maintain a stabilized fiscal operation; including all aspects of overall community budget and finances and achieve objectives for property financial performance.
- Completes all property financials, reporting, and analysis according to schedule and owner/investor requirements.
- Coordinate with the Concierge Team to ensure all non-recurring resident service charges are entered.
- Review and report any variances from annual budget to Community Manager.
WHAT WE’RE LOOKING FOR
- Demonstrated leadership and strategic thinking skills
- Warm, friendly and service-oriented attitude
- Pride in work and community
- High degree of flexibility and tolerance for change
- Ability to train, develop, lead and mentor
- Superior written and verbal communications skills
- Organized and detail-oriented
- Reliable transportation and valid driver's license
- High School Diploma or equivalent
- Bachelor’s Degree
- 3+ years of property management experience, including on-site experience
- Experience in supervisory roles with 200+ unit communities.
- Experience in writing and maintaining budgets
- Proficient in Yardi Voyager property management software
- General office, bookkeeping and sales skills
- Computer literate, including Microsoft Office
- Proficiency with email and Internet platforms
Full compensation packages are based on candidate experience and certifications.
Pay Range: $26 — $29 USD